Overview
The Installation Coordinator at TCS plays a vital role in ensuring the smooth execution of installation services. They work closely with the Regional Installation Manager, Installation Technicians, and Assistants to maintain high standards of customer service, manage manufacturing outputs, and support field operations. This full-time, hourly position is based in Elmhurst, IL and requires some local travel.
Reports to: Regional Installation Manager
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
- Rewarding pay to recognize the value you bring to the team. Pay range: $23.47 - $39.77/hr., depending on experience.
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Responsibilities
- Provide phone support to Project Coordinators, Designers, internal installers, third-party installers, and customers as needed.
- Engage with third-party installers, offering coaching and mentorship to help them successfully complete installations that might otherwise fail.
- Ensure installers have the necessary tools and materials each day before they depart to facilitate a first-pass installation.
- Assist in developing and implementing training programs for both new and existing internal and third-party installers. Additionally, support regional managers in updating market installers onmanufacturing and installation practice changes.
- Conduct timely van inspections to ensure compliance with preventative maintenance (PM) schedules, cleanliness standards, and adequate van stock to address project shortfalls.
- Participate in weekly/bi-weekly management meetings to provide insights, address challenges, and recommend process improvements to enhance installation efficiency and customer satisfaction.
- Establish and maintain strong relationships with CAD, Manufacturing, and Scheduling teams to support project success and proactively identify manufacturing issues that could impact installationquality.
- Ensure compliance with TCS company policies and procedures and uphold confidentiality regarding sensitive company and customer information.
- Provide support to Regional Managers by assisting with additional responsibilities and workload as required.
Qualifications
- Industry Knowledge - Strong understanding of the installation business and industry best practices.
- 2-5 years of experience in installation/warehouse/logistics coordination.
- Able to commute to Elmhurst, IL facility.
- Valid driver's license and ability to travel within the Chicagoland area on occasion.
- Proficient in MS Office.
- Effective communication skills, both oral and written.
- Technical Proficiency - Ability to clearly and effectively explain Elfa, Avera, and Preston product installation procedures over the phone with precision.
- Strategic & Technical Decision-Making - Capable of making informed decisions that prioritize customer satisfaction and company profitability.
- Problem-Solving Under Pressure - Ability to handle high-pressure situations with a positive attitude and make consistent, sound decisions.
- Professionalism & Leadership - Demonstrate and uphold TCS values in all interactions, fostering respectful collaboration and excellence in installation standards
