Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
LinkedIn is looking for a Learning Experience Designer with a learner-centric mindset, strong UI/UX design skills, and Learning Management System (LMS) experience to continuously deliver simple, delightful, and impactful learning platform experiences that inspire product adoption.
In this role, you will be responsible for continuously delivering seamless, intuitive, and engaging learning platform experiences by improving site navigation, enhancing content discoverability, and iterating improvements to deliver the most simple, delightful, and impactful customer training. You will continuously evaluate the effectiveness of the Customer Learning ecosystem and make data-driven recommendations designed to reduce learning experience friction, and increase product adoption. This includes evaluating customer feedback, leveraging industry best-practices for learning content organization, and designing learning experiences from the customer’s point of view. You will collaborate closely with cross-functional partners to ensure cohesion with other customer enablement experiences such as Help and Community.
To be successful in this role, you must have a blend of technical expertise, UX/UI design knowledge, and a learner-centric approach to transform the learning platforms into seamless, proactive, and user-friendly learning experiences that drive adoption of LinkedIn products. You will need to apply critical thinking to solve complex problems by gathering and interpreting information from various sources, identifying relationships between different systems, and recommending solutions that meet the needs of a diverse group of stakeholders. A proven track record of effective project management, communicating impact through data-driven storytelling, and ultimately driving customer value is essential. Building strong, collaborative relationships with peers, leadership, and cross-functional teams is key to success. Additionally, as priorities and deadlines can shift quickly in this high-performing team, the ability to work autonomously while maintaining clear, effective, and transparent communication is crucial. This role will need someone to be flexible working in the US time zone shift.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team
Key Responsibilities
- Evaluate & Optimize Learning Platforms: Assess current learning platform processes, tagging taxonomy, and systems to identify opportunities for user navigation simplification including automation for efficiency improvements and cost reduction.
- Customer Experience Enhancement: Improve the visual and interactive design of the learning platforms by developing intuitive navigation, optimizing content structure, and ensuring accessibility (WCAG) compliance for a seamless learning experience.
- Leverage New Technologies: Explore and integrate emerging technologies, such as generative AI, to enhance learning delivery and operational processes.
- Learning Management System Expertise & Strategic Consultation: Maintain expert-level knowledge of learning management systems, providing strategic guidance on leveraging platform features to improve customer experiences and streamline administrative workflows.
- Platform Administration & Maintenance: Execute key administrative tasks, including content service requests, live webinar scheduling, operational maintenance, and platform enhancements.
- User Research & Data-Driven Decisions: Conduct user testing, analyze learner engagement metrics, and gather feedback to continuously refine and improve platform usability.
- Stakeholder Collaboration & Relationship Building: Partner with cross-functional teams—including training, product, technology, and customer success—to align learning experiences with business goals and foster a trusted advisory role.
- Market & Industry Trend Awareness: Stay informed on market trends, competitive landscape, and innovations in learning experience design, UX/UI, and learning platform best practices to drive continuous improvement.
Qualifications
Basic Qualifications
- 3+ years of learning experience design, instructional design, or customer enablement.
- 2+ years of UX/UI principles, user-centered design, and accessibility standards (WCAG).
- Experience working with Learning Management System platforms (e.g., Skilljar, Intellum, Cornerstone, Docebo, or similar).
- Basic knowledge of HTML, CSS, and other front-end technologies for learning platform customization.
Preferred Qualifications
- Experience designing learning experiences for external customers or B2B training.
- Knowledge of learning technologies such as SCORM, xAPI, and learning tools interoperability (LTI).
- Ability to prioritize and execute moderately complex projects under little supervision.
- Independently capable of seeking information, solving conceptual problems, aligning resources and delivering results in challenging situations.
- Ability to analyze learner feedback and user engagement metrics to drive learning platform improvements.
- Adept collaboration and communication skills to work effectively with cross-functional teams.
- Able to clearly articulate complex information in a simple and effective manner, both in written and verbal communication.
- Adept at managing tasks and projects with precision and thoroughness.
- Experience driving internal influence working cross-functionally on common goals.
- Experience partnering with multicultural teams and working across multiple different time zones globally.
- Experience with multimedia or graphic design.
- Demonstration of a growth mindset.
Suggested skills
- Learning management system
- Collaboration skills
- Communication skills
- Learning experience design
Additional Information
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
