What does an Outstanding CollectionRepresentative do at Fiserv?
At Fiserv, a successful Collection Rep plays a crucial role in delivering outstanding service and meeting client expectations. This position involves actively communicating with clients to collect outstanding debts while ensuring compliance with all regulations.
What You Will Do:
- Collect outstanding accounts via telephone in a call center environment.
- Utilize both manual and automatic telephone dialing systems to contact merchants.
- Establish rapport with merchants to overcome objections and negotiate debt payments.
- Document all discussions and actions in a tracking system or database.
- Confirm payment arrangements and finalize calls.
- Work on special projects as assigned.
What You Will Need to Have:
- 1-3 years of customer service experience.
- 1-2years of collection experience.
- 1-2 years of call center experience.
- High School Diploma, GED, and/or equivalent military experience.
- Proficiency with computer systems and accessing information to provide data to clients.
What Would Be Great to Have:
- Previous work experience in payment processor collections, bank collections, credit card collections, B2B or any related field.
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