Field Service Rep - Defense (Field Service)

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is seeking Field Service Representative to provide on-site C-17 company representation and technical support to the team at Robins Air Force Base, Georgia in conjunction with the C-17 Globemaster Integrated Sustainment Partnership (G3) contract.

You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities:

• Utilize multi-disciplined technical expertise and company knowledge to assist the customer.  
• Sustain a high level of proficiency in the maintenance and operation of company products by investigating technical problems and determining root causes.  
• Develop and implement corrective actions to ensure customer satisfaction.  
• Understand customer expectations, assist customer in interpreting and using support data and documents, and provide technical on-the-job training.  
• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.  
• Work unsupervised for extended periods of time in a wide variety of cultural/economic environments.

Basic Qualifications (Required Skills/Experience):

• Minimum 5 years of experience maintaining and troubleshooting C-17A aircraft.  
• Minimum 5 years of knowledge/understanding of mechanical, environmental, avionics and flight control systems, and electrical/electronic systems.
• Must be able to function in a demanding on-call, around the clock operational environment.
• Travel up to 25% to other operating locations to assist with operations, maintenance, and recovery of aircraft will be required.
• Willing to work any shift – occasional overtime and weekends when necessary.
• At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work.  Failure to relocate will be considered as a resignation.

Preferred Qualifications (Desired Skills/Experience):

• Experience maintaining and troubleshooting C-17, electrical/electronic, environmental, and avionics systems is preferred
• Previous military experience or extensive familiarity with military operations and written maintenance procedures
• Experience with C-17 field or depot is preferred
• Production Superintendent Experience is desired
• Extensive experience using maintenance data collection and analysis (G081) is desired
• Extensive knowledge of C-17 Interactive Electronic Technical Manual (IETM) is desired

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $80,750 - $109,250.

Applications for this position will be accepted until Mar. 31, 2025

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Export Control Details: US based job, US Person required

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Top Secret Clearance Post-Start is required.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.