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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.
Job Summary
The Director of Business Optimization is a key leadership role responsible for overseeing and optimizing organizational processes, driving sales operational efficiency, and supporting strategic business initiatives. This individual collaborates closely with cross-functional teams to ensure seamless execution of business sales strategies, improve performance metrics for both internal and external partners, and achieve revenue goals. The role requires a balance of analytical expertise, strategic thinking, and strong leadership skills. The Business Optimization team will work to prospect and scope custom development opportunities that drive increased revenue and partnership on strategic accounts. While working closely with Business Development, Client Services, Product, and Engineering teams, this candidate will serve as the primary touch point between these teams, bridging the gap with product, technology, and business growth concepts within Irby’s Technology and Communications team. This focus will result in attained revenue goals, advancements in product development, delivery, and scope, as well as customer/client retention and contract management.
Essential Duties & Responsibilities
Initial Business Execution:
- Develop and implement operational processes enabling the transition of SAAS business from its current ownership to an Irby owned solution.
Operational Sales Strategy and Process Optimization:
- Develop and implement operational strategies to enhance efficiency, productivity, and scalability of products and services.
- Align business operations with the organization's overall goals and objectives.
- Evaluate and refine existing processes to drive continuous improvement and operational excellence ensuring revenue growth.
- Identify inefficiencies and implement data-driven solutions while gaining buy-in from the entire leadership team.
Cross Functional Team Leadership:
- Fostering a culture of collaboration and accountability to achieve business objectives of both Irby and its partners.
- Assist in hiring, training, and development of team members to build a high-performing department.
Performance Monitoring:
- Establish and track key performance indicators (KPIs) to measure the effectiveness of business operations.
- Prepare and present performance reports to executive leadership, offering actionable insights.
Project Management:
- Oversee the implementation of cross-functional projects, ensuring timely delivery and alignment with business objectives.
- Coordinate resources and communicate progress with stakeholders.
Budget and Resource Management:
- Manage operational budgets, ensuring cost-effectiveness and resource allocation efficiency.
- Collaborate with finance teams to forecast and monitor expenses.
Client Sales and Product Support:
- Partner with Business Development and Customer Success teams to optimize customer experience and ensure contract renewals.
- Conduct training and development programs to enhance team capabilities.
Compliance and Risk Management:
- Ensure compliance with industry regulations and company policies.
- Identify and mitigate potential risks to business operations.
Minimum Qualifications
- Bachelor’s degree (B.A.) from four-year college or university; or three to five related experience and/or training; or equivalent combination of education and experience.
- Knowledge of and experience utilizing marketing practices and principles.
- Knowledge of and experience utilizing management practices and principles.
- Ability to communicate effectively across various channels, departments, functional teams, and customer categories.
Preferred Qualifications
- Experience in utility industry, particularly telecommunications and broadband.
- Five years of experience in the Electric Co-operative Communication Business.
- Experience of engagement at upper management level within investor-owned utilities, cooperative utilities, and municipal organizations.
- Experience of engagement with installing contractors, engineering firms, consulting firms, and EPC organizations associated with the utility industry.
- Successful history of sales growth in a Business Environment.
Why work for Irby?
Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.
Our Competitive Benefits?
401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.
About Irby
Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.
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Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
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