Unified Communications Cloud Services Specialist

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The UC Cloud Services Specialist audits and validates implementation of customer UCaaS orders (new, MACD, and renewals) against original customer SOF and submits for billing. These orders can all UCaaS services such as new users (hosted/SIP), SIP trunks, hunt groups, Call and Contact Centers, voicemail, associated hardware, and others with a global scope. They will also be tasked with various regular and ad hoc report generation, data validation, and varied administrative tasks.

Job Description

Roles and Responsibilities

• Responsible for assigning new projects/renewals to the Service Delivery team members

• Responsible in updating the pipeline report for revenue generation

• Responsible in sending Welcome and Completion Letters to the customer

• Responsible in assigning/updating/closing tasks in JIRA, Reflexion, Tiger Paw, and other systems

• Responsible in accounting the license/hardware before submitting to billing group 

• Works closely with the Service Delivery team to ensure proper billing to the customer.

• Responsible in updating the dates in Cadebill based on the reported billing date

• Responsible in submitting the billing table based on the signed SOF.

• Responsible in working on the Renewal order with no changes in services only pricing.

• Responsible in updating and closing the Sales Order

• Additional duties as assigned.

SKILLS / ABILITIES / KNOWLEDGE

Skills:  Observable competence to perform activity

• Strong strategic thinking that can develop strategies to achieve organizational goals.

• Advanced problem solving to identify and resolve issues with minimal supervision.

• Excellent written and verbal communication skills

• Must be fluent in English language

• Exceptional Time management and complex task organization                  

• Strong customer focus and projects good customer relations skills in face to face, telephone interaction, and online communications (ie. Email, Teams, ticketing systems…).

Ability:  Behaviour that results in an observable product

• Ability to work effectively with all levels throughout the organization.

• Possess a professional attitude and work ethic in addition to being well organized and efficient.

• Ability to deal with unforeseen situations and come up with logical solutions to these problems without outside instruction. 

Knowledge: Experience of study / understanding of concept(s)

• Working knowledge of Voice (UCaaS) Telecommunications services, features, and basic network design

• Familiarity with telecom industry voice, data, and applications terms and processes.

EDUCATION:

• Bachelor’s degree in Computer Science, Business Administration, Engineering, or related field or equivalent work experience

EXPERIENCE:

• Must have a minimum one (1) year order processing (telecom industry preferred) experience.

• Experience in order coordination in a production, process-oriented organization.

• BroadWorks provisioning experience is preferred.

• Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).

WORK SCHEDULE / SET-UP

• 11:00 PM – 08:00 AM Manila Time/UTC+8 M-F with occasional overtime

• Permanent Work from Home

• May require to report onsite (Pasig office) if there are important meetings, townhalls, corporate events etc.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years