Account Manager - Services

Trane Technologies • Full-time • San Juan • 2w ago

At Trane Technologies™ and through our businesses including  Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Are you ready to make a difference?  Heating, ventilating and cooling commercial buildings consumes a large portion of the world’s energy today and, as the world economy grows, it will make an ever-increasing impact on the environment, human health and safety and the global economy.  At Trane, we strive to produce the very best HVAC systems to help building owners provide optimum human comfort and safety while using less energy.  In so doing, we partner with our customers to build a sustainable future!

As an Account Manager (Services),you will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention with building owner accounts.

Thrive at work and at home:

- You will have the opportunity to participate in the Company's private medical and life insurance program prior to meeting eligibility requirements, following the policies, terms, and conditions set by the Company. The coverage and conditions for employees and their family members may vary based on the location.
- You will also have access to the all-inclusive Wellbeing Program, which provides resources to support the emotional, legal, and financial well-being of you and your family.
- The Company offers continuous learning opportunities through its continuing education programs.
- Additionally, you will be granted one full day (8 hours) of paid time off per calendar year to volunteer with non-profit charitable organizations through the Employee Volunteerism program.
- In cases of unforeseen personal hardship, the Trane Technologies Helping Hands Fund is available to provide support to employees facing financial challenges.

Where is the work: San Juan, Puerto Rico

What you will do:

Assesses target markets to analyze potential opportunity.
Provides marketplace feedback, including competitive information, customer expectations, industry trends
Presents the performance contracting or other complex Trane offering conceptually to executive buyers.
Facilitates financing and legal/contract review process.
Provides quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price services.
Contacts responsible parties for purposes of securing renewal of service contracts.
Prepares and submits required management activity reports.
Collects project data and compares to the office’s capabilities.
Gathers or validates preliminary information and performs facility walkthrough to determine level of opportunity.
Develops, evaluates, and discusses possible solutions with customer.
Estimates project by analyzing and integrating equipment, controls, subcontractors, parts and services for each project using Trane business systems.
Develops preliminary project fulfillment schedule.
Prepares and finalizes preliminary/final proposal.Enters customer/project information into business systems.
Validates the preliminary proposal with customer.
Determines proposal price and selling strategy.
Prepares, negotiates, and reviews agreement/project scope.
Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
Follows up with buying influences.
Prepares transition documents and communicates project readiness for assignment to operations team.
Resolves major deviations from scope with team after Project Scope Validation.
Assists customers in answering technical questions on HVAC systems, Trane Products, and relevant industry issues.
Flexibility to work outside normal work hours and travel as needed.

What you will bring:

three to five years’ experience in facilities, sales experience or HVAC services; or equivalent combination of education and experience.
Working knowledge of HVAC systems, service agreements, and Microsoft Office products and Oracle R12. Salesforce CRM Knowledge
Fluid English/Spanish language is required.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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