Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Hardware Sustaining Engineer do at Fiserv?

Hardware reliability is critical to keeping our merchants up and running. You’ll play a hands-on role in maintaining and improving the hardware for our smart payment terminals and POS devices, ensuring seamless transactions for billions of dollars in payments. From field failure analysis to system verification and supply coordination, you’ll drive key initiatives that enhance product quality, ensure continuous supply, and solve complex technical challenges in production and the field. If you're passionate about improving hardware reliability and ensuring seamless payment experiences, we'd love to hear from you!

What you will do:

• Lead field failure analysis by coordinating evaluations, managing field returns, and driving corrective actions with global teams.
• Establish extensive reliability testing to capture real-world corner cases and improve hardware quality.
• Track and analyze field metrics like Annual Failure Rate (AFR) and Annual Transaction Rate (ATR) to reduce device swaps and returns.
• Develop and manage a global network of repair centers, defining repair and refurbishment processes with clear data reporting.
• Use insights from failure analysis to inform new product definitions and drive long-term hardware improvements.

What you will need to have:

• Degree in Electrical Engineering, Mechanical Engineering, Computer Science.
• 7+ years of experience in hardware systems, preferably in high-volume consumer electronics.
• Strong data analysis skills to identify trends in field reliability reports and set priorities.
• Expertise in design verification, reliability testing, and regulatory compliance.
• Proven track record of shipping products and driving hardware updates with offshore manufacturers.
• Hands-on experience troubleshooting digital, analog, and power-related designs at both the component and system level.
• Knowledge of wireless mobile device hardware, including displays, batteries, sensors, and communication protocols (3G/4G/LTE, Bluetooth, Wi-Fi).
• Proficiency with electronics test equipment and RF measurement tools.

Important info about this role:  

• We’re better together. This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
• This Position will require international and domestic travel (maybe once a quarter).

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.