What does a successful Senior Product Manager do at Fiserv?
Clover, a Fiserv company is seeking a Senior Product Manager to join our Point of Sale (POS) team. This role reports to the Sr. Director of Product Management. Clover’s product team is responsible for moving new innovative products through the software development lifecycle. We’re focused on simplifying the lives of small business owners and in doing so helping Clover achieve its goals.
As a Product Manager for POS at Clover, you will be an advocate for the pain points of Clover's merchants and their staff. You will apply your dining experience and retail shopping experience to develop the impactful product experiences that merchants need to thrive. Ideally, you have worked in a restaurant, or a retail establishment and have nuanced respect for the immense work it takes to delight customers. You will lead the full lifecycle of the product, drive execution collaboration with designers, engineers and other product managers. You will also collaborate with customer experience and support teams to gain insights about product usage and adoption to define enhancements.
What You'll Do
Define the product strategy for Clover POS solution that includes POS apps, Kiosks, and overall order management workflows, including Service Charges, Tax calculations, Refunds and Exchanges
Define, Manage, Execute product roadmap, evaluating tradeoffs between customer needs, and business priorities.
Facilitate in data-driven decision making and create the telemetry and metrics required to evaluate the success of the products you launch.
Define and drive pilots prior to releases to gather early feedback and ensure adoption of new features and functionality.
Review customer feedback, analyze impact and prioritize it, and convert into clearly defined requirements to create a feature backlog
Define effective data visualizations that are easy to interpret and deliver meaningful insights
Identify opportunities to enhance the product based on competitive research and industry trends
Be the product champion, working cross functionally and managing both internal and external stakeholders.
Define the value proposition of your products and positioning for your products in collaboration with product marketing and branding.
What You Need to Have
5+ years of Product Management or Product Owner experience in an enterprise B2B/B2B2C SaaS product company, preferably in the restaurant or retail industry with knowledge of Order management, and front of house operations.
Experience defining, developing and launching products at various stages, in an agile environment
Strong analytical and problem-solving skills, leading with authority while influencing others
Excellent relationship building skills: written and verbal communication, customer empathy, collaboration and team building
Proven ability to understand customer needs, how they interact with products and define solutions to address their pain points.
Experience in API management and 3rd party integrations
Bachelor’s degree in a technical discipline is a must
What Is Nice to Have
Business degree is a plus, combined with a technical background.
Experience with restaurant or retail technology
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