What does a successful Client Service Executive do?
As a Client Service Executive, you will partner with a top-tier financial institution to provide day-to-day support for their industry-leading payments and money movement solutions. As a key leader within the Digital Payment Solutions team, you will build a deep relationship with one of our most strategic clients, providing account operations support and ensuring they have what they need to achieve success. If you are driven to elevate customer relationship management, enjoy connecting people, processes, and things, and are always seeking opportunities for improvement, this position will bring purpose to your passion!
What you will do:
- Serve as the primary contact to direct resources and activities within the Fiserv organization as it relates to client operational issues.
- Be accountable for client-related inquiries and engage the appropriate resources to ensure timely and satisfactory resolutions, including on-call support per team rotation schedule.
- Research and resolve client inquiries in accordance with defined processes and procedures within service level timeframes.
- Bring transparency to stakeholders and escalate issues to leadership as required.
- Maintain organization, be goal-oriented, flexible, and eager to learn and grow.
- Assist with preparing and delivering operational account reviews and performance reporting related to service delivery, SLAs, and KPIs.
- Contribute to continual improvement initiatives to drive automation, efficiencies, quality, and consistency in servicing operations.
What you will need to have:
- Bachelor’s degree in business, finance, or a related field, and/or equivalent military experience.
- 5+ years of direct customer support/account management experience.
- Aptitude for technology and analysis tools.
- Strong communication skills, both verbal and written, in a clear and professional manner.
- Excellent relationship-building skills.
- Ability to manage rapid change in a fast-paced environment.
- Ability to learn quickly and make information-based decisions.
- Strong organizational and time management skills with attention to detail.
- Ability to travel 5-10%.
What would be great to have:
- Experience working in electronic payments within the banking industry.
- Bank operations experience either at a bank or at a services company that works with banks.
- Data analysis skills.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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