What does a successful Technical Account Manager on the Bank of America Account Team do?
As a Technical Account Manager on the Bank of America Account Team, you'll be at the forefront of addressing our clients' technical and operational needs, ensuring customer satisfaction and deepening relationships with our most strategic clients. You will provide leadership to the Account Service and Technical Account Managers while acting as a liaison for our clients, communicating technical and operational details effectively. Your expertise will support the sales and service process while driving business growth.
What you will do:
- Lead and provide assistance to the Client Tech and Operations team.
- Provide operational and technical support for customers in pre-sales and post-sales processes.
- Address product-related queries promptly and write incident cause and resolution communications.
- Train customers on the best practices for using solutions and products effectively.
- Report on product and solution performance and identify cost-reduction opportunities.
- Analyze customer needs, suggesting upgrades or additional features to meet their requirements.
- Collaborate with the sales department to win new business and increase sales.
- Develop ideas and suggestions for product and customer experience enhancements and translate those ideas into business growth.
What you will need to have:
- Bachelor’s degree in computer science or a relevant field, and/or equivalent military experience.
- 7+ years of experience in technical and customer support/account management.
- Proven experience in the technical and operational space within Financial Services and Payments.
- Hands-on experience in digital technologies and familiarity with software and front-end development.
What would be great to have:
- Experience with Payments solutions such as Bill Pay, Transfer Now, Wires, and Verify Now.
- Experience in the financial services or related industry.
- Proven leadership skills and experience in a technical and operational environment.
- A customer-centric mindset with the ability to grasp and address customer needs promptly.
- Experience in developing and implementing best practices within an organization.
- Eye for detail and continuous improvement mindset to enhance customer experience and operational efficiency.
- Experience and aptitude in writing Db2 queries.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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