What does a Payment Exceptions Analyst do at Fiserv?
As a Payment Exceptions Analyst, you will be investigating and resolving financial discrepancies and anomalies within Settlement Controls & Solutions’ financial systems for a variety of exceptions, including credit, debit, biller, and any emerging payments. You will ensure the integrity of financial data by analyzing exceptions reporting, determining root cause and implementing corrective actions, and pursuing process and technology improvements. You will leverage analytical skills and due diligence to preserve funds for the business and our customers by ensuring corrections are made to accounts timely and accurately to promote a positive client experience.
What you will do:
- Investigate and resolve payment exceptions during the payment processing cycle and in compliance with policies and regulations.
- Analyze payment discrepancies and reconcile financial data across various systems to ensure accuracy.
- Communicate payment discrepancies to inform internal and external stakeholders including issuer remediation and escalation to management.
- Support and monitor existing automations, working directly with project analysts on issue resolution, enhancements, and testing
What will you need to have:
- 4+ years experience in banking, finance and/or accounting
- Bachelor’s Degree or an equivalent combination of education, work and/or military experience
What would be great to have:
- Payments and exceptions experience
- Advanced experience with Microsoft 365, Microsoft Power BI or Power Automate, Business Process Automation
Important info about this role:
- We’re better together. This role is fully on-site.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers
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