What does a successful Vice President, PMO do? In the role of Vice President, PMO and Enterprise Delivery, you will lead the strategic direction and execution of our project management office. Reporting directly to the COO, Financial Institutions Group, you are responsible for overseeing the pipeline management, execution portfolio, and reporting across various Project Services portfolios, ensuring the standardization and maturation of processes to enhance service delivery and financial outcomes. Your leadership will drive the continuous evolution of project services, process improvements, and talent optimization, ensuring Fiserv remains a leader in handling complex and high-value engagements with our clients.
What you will do:
- Manage revenue and expenses for the Financial Institutions Group project management organization, identifying levers to achieve financial targets.
- Continuously assess and implement process efficiencies to maximize resource utilization and execution controls.
- Optimize talent through coaching, education, and competency-based hiring and development.
- Oversee portfolio status and communicate updates to Fiserv Clients, Product, Account Management, and Implementations leaders, addressing issues proactively.
- Define, monitor, and respond to KPIs related to pipeline, execution portfolios, financials, and performance measures.
- Standardize and improve business practices across Project Services, covering work intake, demand management, portfolio oversight, project execution, and pre-sale estimation.
- Collaborate with peers to adopt best practices for the benefit of Project Services, Professional Services, Fiserv, and the client experience.
- Identify opportunities for cross-sales and value impact within Professional Services.
- Ensure timely resolution of escalations and exceptions.
What you will need to have:
- 15+ years of experience in financial institution solutions or related industry
- Extensive experience in large-scale project/program management environments or relevant consulting experience.
- Proven track record of driving tactical and strategic results.
- Bachelor's degree in Business, MIS, or a related discipline and/or equivalent military experience.
- Experience with implementation and support of execution activities.
- Ability to travel frequently.
What would be great to have:
- Possesses PMP or related certification.
- Demonstrated ability to transform functional processes for improvement.
- Proven experience in talent assessment and development.
- Strong knowledge of execution methodologies.
- Creative approach to complex situations.
- Ability to confidently interact with internal and external clients.
- Proficiency with standard office software, including Microsoft Excel and Project.
- Experience working within a financial institution.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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