What does a successful Strategic Account Manager do?
As a Strategic Account Manager at Fiserv, you will own several of the key operational and project-related management responsibilities for large strategic financial institutions across many financial technology products. Your role will be to gain a deep understanding of the key strategic and operational objectives/issues and partner across Fiserv to drive resolution by actively managing and delivering solutions to address needs. You will be responsible for ensuring client satisfaction, retention, support of contract revenue growth and renewals, and identifying opportunities to solve client needs through the relationships established with the client.
What you will do:
- Serve as a point of contact and information resource to clients, sales support, and management regarding ongoing operations.
- Support relationship managers with internal reporting and account activities (e.g., Account Plans).
- Coordinate with Sales Operations to develop and execute effective processes to support accounts.
- Develop and implement effective strategies and processes to resolve client issues in an effective and timely manner.
- Establish and leverage strong internal relationships and networks across Fiserv to effectively influence and lead internal projects that require driving action from associates across the business.
- Lead critical initiatives including, but not limited to, external projects, incident response, process improvement, and developing/maintaining standard operating procedures.
- Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image.
What you will need to have:
- 6+ years of experience in financial services or payments industry, with product, consulting, account management, or operations experience
- 1+ years experience working with large external partners and/or clients and managing internal stakeholders
- Bachelor’s Degree
What would be great to have:
- Master of Business Administration degree
- 1+ years of experience in technology product management and development
Important info about this role:
- We’re better together. This role is fully on-site.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
Perks at work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
#LI-VA1
R-10355772
