What does a Senior Product Manager do at Fiserv?
The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools.
Fiserv is hiring for a Senior Product Manager of Integrations to join our growing team. This Senior Product Manager will manage and deploy a dedicated team of Engineers, Designers, and Product Operations associates to ensure restaurant operators have a seamless experience integrating their BentoBox products with third-party platforms in allowing for an effortless exchange of data and functionality. This is a pivotal, high-leverage role that will have a significant impact by expanding our ecosystem, driving customer satisfaction, and supporting business growth through strategic partnerships and stakeholder management throughout Fiserv.
What You’ll Do
Identify and prioritize third-party integrations that deliver the most value to mutual customers, align with business goals, and expand our platform’s capabilities
Evaluate potential partners and integrations based on customer needs, market demand, and business impact to build a clear and scalable integration roadmap
Build and maintain strong relationships with third-party partners to understand their capabilities, align on shared goals, and ensure successful integration delivery
Gather feedback from customers and internal teams to identify pain points, surface new integration opportunities, and enhance the overall customer experience
Monitor industry trends, competitive landscapes, and emerging technologies to identify new opportunities and maintain a competitive edge in the restaurant technology ecosystem
Lead agile development ceremonies with your embedded and dedicated engineering and design teams
Collaborate with partnerships, engineering, design, and marketing teams to deliver high-quality, seamless integrations from concept to launch, ensuring alignment across all stakeholders
What You Need To Have
Bachelor’s degree or higher
5+ years of product management experience
Proven track record of delivering successful third-party integrations
Strong understanding of APIs, webhooks, and their documentation
Ability to define and execute an integration strategy that aligns with customer needs and business objectives
Ability to work closely with engineering teams to scope and deliver technical solutions
Experience collaborating with external partners, including negotiating priorities, aligning on roadmaps, and driving successful outcomes
Ability to manage multiple integrations simultaneously, balancing short-term deliverables with long-term strategic goals
Experience bringing integrated products to market, including coordinating with marketing and sales to drive adoption and customer success
What Is Nice To Have
Familiarity with restaurant technology, particularly point-of-sale
Experience working in front-of-house restaurant operations
Clear and impactful communication style and skills
Strong analytical skills
*In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
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