Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees has an ownership mindset, collaborating with customers to redefine what's possible.
Headquarters based in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.
Job Summary:
We are seeking a seasoned Order to Cash (O2C) Functional Manager to lead the design, implementation, and continuous improvement of O2C processes within major ERP systems (such as SAP, Oracle, Microsoft Dynamics, or Infor). The O2C Functional Manager will manage a team of consultants and collaborate with business units to optimize the entire order-to-cash process, including order management, invoices, accounts receivable, credit, and collections. The ideal candidate should have excellent leadership skills, in-depth knowledge of ERP systems, and a strong understanding of finance and order processing functions.
Key Responsibilities:
Team Leadership and Management:
• Lead and manage a team of functional consultants focused on Order to Cash processes.
• Set performance goals, conduct regular evaluations, and provide coaching to ensure team success.
• Foster a collaborative environment, encouraging knowledge sharing and professional development.
Solution Strategy and Implementation:
• Oversee the implementation and optimization of O2C modules within major ERP systems (such as SAP SD, Oracle Order Management, Microsoft Dynamics, or Infor).
• Collaborate with business stakeholders to gather and analyze requirements and provide functional solutions.
• Ensure alignment between O2C processes and business goals by delivering best-in-class solutions.
Process Optimization:
• Lead continuous process improvement efforts to enhance order management, billing, invoicing, accounts receivable, and credit/collections activities.
• Identify bottlenecks and inefficiencies within the O2C process and implement system improvements to streamline operations.
• Ensure compliance with financial regulations, company policies, and industry best practices.
Project Management:
• Manage the end-to-end lifecycle of O2C-related projects, including scope definition, resource allocation, timeline management, and project delivery.
• Coordinate across various teams such as finance, sales, and IT to deliver integrated solutions and drive successful ERP implementations.
• Manage project risks, issues, and change requests while keeping key stakeholders informed of progress.
Stakeholder Engagement:
• Act as a liaison between business units and technical teams, ensuring business needs are met and O2C solutions are aligned with organizational goals.
• Lead workshops, training sessions, and demonstrations to ensure users are familiar with O2C processes and tools.
• Maintain regular communication with senior leadership, providing updates on project status, performance metrics, and improvement initiatives.
• Support and Troubleshooting:
• Provide post-implementation support for the O2C modules, addressing functional and operational issues as they arise.
• Partner with technical teams to resolve complex system issues, customize reports, and ensure integration with other ERP modules (such as finance, procurement, and CRM).
Qualifications:
• Bachelor’s degree in business, Finance, Information Technology, or a related field.
• 7+ years of experience working with major ERP systems (such as SAP, Oracle, Microsoft Dynamics, or Infor) in Order to Cash roles.
• Proven leadership experience, managing teams of functional consultants or business analysts.
• Strong expertise in O2C processes, including order management, billing, invoicing, accounts receivable, credit, and collections.
• Hands-on experience with ERP implementations and post-go-live support.
• Excellent communication skills to engage with stakeholders, team members, and leadership.
Preferred Skills:
• Certifications in ERP systems such as SAP SD, Oracle Order Management, Microsoft Dynamics 365, or Infor (specifically in O2C modules).
• Experience with cloud-based ERP solutions and O2C-related tools.
• Exposure to global O2C processes and multi-country implementations.
• Knowledge of integration between O2C and other ERP modules (finance, procurement, CRM, etc.).
Soft Skills:
• Strong leadership and people management skills.
• Excellent analytical and problem-solving abilities, with a focus on process improvement.
• Ability to lead complex projects, manage multiple priorities, and work cross-functionally.
• Adaptability and flexibility in a dynamic work environment.
Work Arrangement: Hybrid
Salary Range: $138,000.00 - $158,000.00
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Job Function:
