Technical Project Manager 3, Customer & Employee User Interface

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The TPM3 role is responsible for leading and managing complex, cross-domain (agile) programs and projects within the Customer & Employee User Interface (CEUI) portfolio in the Customer Experience Information Technology Organization. The role requires one to liaison between company personnel and vendors, you will ensure compliance with program standards and coordinate multiple high-priority tasks. Collaboration is key, as you will work closely with engineering, product management, and other stakeholders/leadership to ensure the successful delivery of high-impact initiatives with quality and value. This position involves utilizing agile methodologies throughout the entire SDLC lifecycle, including inception, design, development, integration and testing, trial, and deployment, to meet quarterly commitments. Your responsibilities will include planning, execution, risk management, and driving continuous improvement in processes for the Agile Portfolio. You will define feature, functionality, and performance metrics requirements, initiate and monitor program progress, ensure milestone dates are met, and manage risks and contingency plans. Additionally, you will evaluate and track change requests, maintain regular program status cadence and visibility, and act as a mentor for colleagues with less experience, while determining your own work priorities.

Job Description

Core Responsibilities

Delivery Execution:

• Develop and maintain the program/project roadmap and track milestones
• Ensure software development follows Agile or hybrid methodologies, delivering in iterative cycles.
• Ensure adherence to best practices.
• Facilitate sprint reviews, and retrospectives.
• Accountable and Responsible for project execution and delivery based on defined Project Delivery Management framework. Ensures quality of deliverables.
• Serve as an escalation for impediment removal for the Scrum Masters and agile teams.
• Collaborate across other technology portfolios, excellent communication and relationship management skills to influence and resolve issues.
• Oversee final product delivery and ensure alignment with business needs and user expectations.

Stakeholder Collaboration and Reporting:

• Maintain a regular cadence for reporting
• Leads executive readouts about program status, risks, changes, escalations
• Provide actionable insights to leadership, stakeholders on project / program progress, risks, and opportunities.
• Implement automation and best practices to reduce delivery timelines and overhead costs.
• Act as the bridge and collaborate with and between business stakeholders, product owners, and technical teams.

Risk Management:

• Identify, assess, and manage critical path and risk areas, develop and implement mitigation plans, and escalate issues to unblock open items across portfolio programs to ensure uninterrupted delivery.
• Proactively resolve conflicts and remove roadblocks/Impediments.

Other Responsibilities

• Drive continuous improvement in agile portfolio management processes and methodologies.
• Serving as a SME for Agile methodologies, defining consistent delivery metrics, dashboards and/or information to enable effective decision-making.
• Strong facilitation, mentoring, and coaching skills, with the ability to inspire and influence individuals and teams towards Agile ways of working and to their full potential
• Knowledge of Jira, Confluence, PowerBI, Tableau, Smartsheet.
• Proficient in Microsoft Office tools including Excel, PowerPoint.
• Strong verbal and written communication skills.
• Acts as a PMO point of contact for stakeholders and leadership
• Mentors the organization in PMO practices.
• Foster a culture of collaboration, accountability, and continuous learning.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Change Control Management; Dependency Analysis; Project Progress Reporting; Risk Management; Communication; Agile Program Management; Continual Improvement Process

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Certifications

Project Management Professional Certification (PMP) - Project Management Institute (PMI),Program Management Professional (PgMP) - Project Management Institute - Project Management Institute (PMI)

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years