Senior Analyst, Comcast Business Global (Plano, TX)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business Global (CBG) focuses on designing, implementing, and managing advanced technology solutions, serving Midmarket and Enterprise customers with a portfolio of managed network, managed voice, and managed security services. This Analyst 4 is aligned with an Agile team within CBG and is responsible for project deliverables for sales support-related applications.

Job Description

This role is based in our Plano, TX office. It it not eligible for remote or virtual hire. We are unable to provide sponsorship for this role now or in the future.

Core Responsibilities

• Monitoring deliverables and ensuring timely completion of projects
• Collaborates with stakeholders to define the scope of a project and break it down into minimally viable deliverables
• Works with developers to clarify requirements and keep them on course
• Serves as a trusted resource and liaison to stakeholders and technical team
• Prepares detailed specifications from which programs will be written.
• Includes analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications.
• Identifies and assesses probable interactions of related computer systems and predicts impact of a change in assigned system.
• May review proposals, including gathering facts, analyzing data and preparing project overview which compares alternatives in terms of cost, time, availability of equipment and personnel etc. Recommends course of action.
• Functions as a liaison between the client, community and internal information technology and/or external software vendors to develop system solutions to processing systems or business problems.
• Interacts closely with a matrixed cross-functional team, both field and corporate, in order to secure alignment and solution excellence.
• Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
• Ensures data quality and integrity across data-specific application implementations.
• Supports the testing team and business users in validating that the programs meet the requirements.
• Leads/owns direction of the project(s) with limited guidance.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned

Qualifications:

• A Bachelor’s degree in business or related field or an MBA
• A minimum of 5 years of experience in business analysis or a related field

• A minimum of 5 years working in the telecommunication field.

• Extensive knowledge of network concepts such as SD-WAN and MPLS

• Exceptional analytical and conceptual thinking skills
• Able to understand and solve diverse, complex and crucial business and technical problems/requirements
• Meet deadlines, communicate delays and clarify ambiguities
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts.
• A history of leading and supporting successful projects

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Business Systems; Deliverables Management; Business Problems

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years