Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What should you know about this role?

This is an exciting opportunity to help small and medium-sized businesses discover, onboard, and run their business through Clover. The Customer Engagement team is responsible for helping our merchants attract, retain, and engage customers through powerful loyalty programs, marketing tools, and features to enhance their relationship with their customers. As a Product Manager at Clover, you will be responsible for enhancing the end-to-end merchant experience to drive deeper engagement throughout the merchant lifecycle.  You will be responsible for defining product vision, driving innovation, and collaborating with cross-functional teams to enhance Customer Engagement and drive merchant adoption and usage.

You're the kind of person who:

• Has a track record as an outstanding problem-solver and strategic thinker

• Exhibits a bias for action and serves as a leader for the team

• Is a passionate self-starter, decisive and able to move with speed to implement ideas

• Demonstrates an ability to be extremely organized, with the ability to manage multiple complex projects at once

What you will do:

• Be responsible for enhancing the end-to-end merchant experience across multiple platforms (device, web and mobile) to drive deeper engagement throughout the merchant lifecycle: 

  • Define and manage the product roadmap & backlog, prioritizing features based on customer needs, market trends, and business impact.

  • Analyze user requirements and write user stories – clearly communicating requirements with relevant internal teams

  • Lead sprint planning and communicate requirements to the team, ensuring product delivery through entire SDLC

  • Coordinate with the release management team to deploy features and updates

• Identify and validate opportunities through research, data analysis, and user feedback to continually optimize the experience

• Create a narrative that can clearly articulate the problem statement, hypothesis, and expected outcomes, against key metrics

• Partner with Product Marketing and Customer Support to define a go-to-market strategy for key initiatives

• Assist in building business cases (including opportunity sizing and financial analysis) to define, evaluate and help prioritize competing opportunities

What you will need to have:

• 7+ years of work experience in Product Management roles working with Engineers and Designers, with a particular focus on building web software products in an agile environment. 

• Experience driving user growth and engagement through experimentation, iteration, and learning.

• Experience optimizing UX flows and thinking through growth strategies that minimize drop-offs.

• Experience with conversion optimization, marketing attribution, A/B testing, and experimentation, and a strong track record with search engine optimization.

Salary Range

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.