VP, XOC

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for providing leadership and direction in the Excellence in Operations (XOC) department that monitors, repairs, and maintains network infrastructure. Creates and ensures adherence to department procedures, processes, and policies. Develops collaborative relationships with people across a variety of areas within, and external to, the organization. Drives change transformation and strategy execution to achieve specific business results. Creates business strategy to focus on strengths, competitive advantage, and differentiation. Incorporates broad knowledge to address complex, unusual, and critical issues. Develops long-term plans that impact the achievement of business results. Recognizes profitability and revenue potential in business opportunities. Demonstrates leadership versatility.

Job Description

Primary Responsibilities:

• Partners with peer departments (Engineering, Head End/Systems Integration/Critical Infrastructure, TPX, Field Operations, TCOE, Care and CB) to exceed service and network reliability standards while driving operational efficiencies.

• Tactically ensures service reliability, network implementation and installation of products and services aligned with Company’s Business Units strategies.

• Works with staff to recruit and retain top talent.

• Manages self and team to establish expense targets and service quality metrics.

• Drives people development and a strong talent pipeline across the XOC.

• Leads new technology implementations and manages the enhancement of existing infrastructure projects. Develop and mentor the team towards career development and advancement.

• Creates and maintains SOPs (Standard Operating Procedures) for Infrastructure Operations and maintains technology operations and build documentation. Identifies operational bottlenecks in the systems and provides solutions to address them.

• Drives change success throughout the organization – Divisionally and Regionally – ensuring that our customer experience is second to none.

• Works closely with Divisional and HQ peers to determine where automation can assist in driving efficiency.

Core Responsibilities:

• Prepares and reviews budget materials for the department.

• Manages ongoing reporting against budget and plan objectives.

• Identifies and executes opportunities to improve processes and reporting.

• Analyzes and communicates weekly metrics, monthly results, and quarterly/annual projections.

• Analyzes and communicates risks and opportunities.

• Develops monitoring processes for all services, network performance, network maintenance, telecommunications maintenance, facilities management, CMTS’s and overall network performance/reliability.

• Assures proper tracking and reporting of network-related measurements including network health reports, post-mortem of outages, outage reports, headend reports, trending reports/analysis, and management/operating summaries.

• Consistent exercise of consistent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights, weekends and variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Job Specifications:

• Education Level – Bachelor’s Degree or Equivalent.

• Generally requires 15+ years of related experience.

• Experience in driving consistent operational excellence across multiple geographic areas.

• Demonstrated performance of directing and managing diverse teams.

• Experience and demonstrated success with training and coaching others on performance enhancement and process improvement methods.

• Successful experience in operational leadership roles encompassing plant management (XPM, HFC, Storm Mode, etc.), operations planning and continuous improvement with strong business acumen and financial management.

• Solid and dynamic leadership skills with the ability to influence and motivate.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion.

• Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

• Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer.

• The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leadership; Network Operations Support (Inactive); Leadership Planning; Planning Operations; NOC Operations; Strategic Leadership

Salary:

Primary Location Pay Range: $242,065.28 - $363,097.92

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years +