Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Data-Driven Communications (DDC) team oversees four successful programs to achieve Schwab’s marketing goals: Marketing Automation, Lead Management, Connected Experiences, and Marketing Data Management, each of which supports several lines of business across the firm, including both Retail and Institutional. Each program provides multiple capabilities such as Lead Capture, Campaign Enablement, Preference Management, and Data Mapping. DDC also manages several platforms that deliver these programs, all with the primary aim of enabling customer connections and providing effective solutions built on data, technology, and team expertise.
As a Marketing Operations Process Manager in DDC, you will play a key role in evaluating, designing, monitoring, maintaining, and reporting on marketing operations’ processes to maximize efficiency while mitigating risk. This includes reviewing existing processes on a defined schedule to validate, optimize, and/or retire, as appropriate, serving as the primary contact for process-supporting applications, and identifying opportunities to build consistency across operational processes, documenting processes, and communicating key information on a regular cadence. This role also manages operational reporting and artifacts (e.g., resource allocation and forecasting, volume reporting, Executive Summaries/detailed reports for respective audiences, etc.).
What you have
To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.
Required Qualifications:
- BA/BS degree.
- 3+ years of experience in a marketing operations, analytical, and/or consulting role.
- Experience with process-supporting applications, such as Workfront, or similar workflow management system.
Preferred Qualifications:
- Successful track record of partnering with multiple teams to develop processes.
- Strong business analysis skills with an ability to understand and build metrics, analyze data for insights, and optimize based on learnings.
- Strong communication and interpersonal skills.
- Comfort level challenging the status quo and pressure-testing assumptions.
- Passion for digging into operational performance metrics and communicating them to various audiences.
- Comfortable designing and providing documentation for both team members and partners requesting support from DDC.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
