• Federal & State Lemon Law (Magnusson-Moss, Song Beverly, AB1755, SB26)
• NCDS (National Center for Dispute Settlement)/CDSP (California Dispute Settlement Program)
• Small Claims Court Process & Proceedings
• New Motor Vehicle Board inquiries
• Attorney General Case Process & Proceedings

What you’ll be doing:

• BEC case management
• Repair and inspection coordination with Field Technical Team
• Buyback case management and inventory management/tracking
• Dealer process improvements (CXi support, RO Documentation Training, Warranty Training, Legal Environment)
• Dealer indemnification request support
• Primary coordinator for Dispute Resolution, Outside Legal Counsel, and Regional Office support
• Provide support with dispute resolution/lemon law case administration and processing
• SME (Subject Matter Expert) on Toyota’s Warranty Policies and Procedures and Dispute Resolution Process
• SME in in Repair Order analysis and repair classification
• Ad hoc support for Region/Area dispute resolution team
• This position will require up to 80% travel.

What you bring:

• Associate Two-Year College Degree
• Automotive experience in General Service and Operations.
• Ability to travel up to 80%..

Added bonus if you have

• Paralegal/Law Experience preferred
• General automotive retail experience/knowledge
• Automotive Lemon Law knowledge/experience
• Experience with Depositions, Trial Testimony, Legal Documentation

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights

include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable) 
• Comprehensive health care and wellness plans for your entire family
• Flexible work options based on business needs
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)