What does a successful Client Service Analyst do?As a Client Service Analyst at Fiserv, you will play a crucial role in supporting our merchants, agents, and internal Fiserv team members. You will handle support tickets, emails, and phone calls, ensuring account accuracy and delivering exceptional service. This role involves data entry, research, and quality control, alongside learning about the processing industry.
What you will do:
- Assist merchants, agents, and internal team members with inquiries via support tickets, emails, and phone calls.
- Complete account updates on merchant accounts with accuracy and attention to detail.
- Use analytical thinking to research and identify the root cause of merchant account issues.
- Communicate effectively and professionally with external merchants and internal agents daily.
- Meet or exceed daily support inquiry goals through tickets, phone calls, and emails.
- Prioritize and pivot focus to assist in the most pressing areas and time-sensitive needs.
- Collaborate with fellow team members and other internal Fiserv teams to ensure seamless support.
What you will need to have:
- High School Diploma required; bachelor’s degree preferred.
- 3 years of experience in customer service.
- 2 years of experience with workforce tasks.
- Experience with Windows PC and proficiency in Microsoft Excel.
- 2 years of experience in internet research and analytical thinking.
What would be great to have:
- 2 years of experience in technical support or helpdesk roles.
- Experience with Salesforce or other CRM tools.
- Certification in customer service management.
- Experience in financial services or processing industry.
- Strong analytical and problem-solving skills.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
R-10355718
