What does a successful Sales Learning & Development Specialist do at Fiserv?
Join the dynamic Enterprise Talent & Development and be at the center of organizational learning and professional growth across Fiserv.
As a Sales Learning & Development Specialist you are an integral part of our Talent Development team, focusing on the design and delivery of rich eLearning curricula intended to facilitate Fiserv revenue in a way that captures the engagement and curiosity of our sales learners. You will report to VP, Global Learning and track, monitor and report on key learning metrics including overall usage, application of new knowledge and ability to apply in role to senior leader stakeholders and is a critical part of the prioritization of sales learning investments.
This position will report to the VP, Global Learning.
What you will do:
- Partner with instructional designers and subject matter experts to create engaging sales training eLearning via Articulate or similar application; leverage adult learning principles to ensure high-quality impact through engaging content flow and use of creative tools such as gamification, use cases, and a variety of interactive activities.
- Manage eLearning offerings through Fiserv's Learning Management System (LMS), posting new collateral and sunsetting outdated content.
- Maintain the day-to-day management and optimization of the Fiserv Learning Management System (LMS) as it pertains to sales training, including oversight of the user experience, technical support, troubleshooting and responding to user inquiries to resolve problems promptly; generate reports on learner progress, engagement, and course effectiveness.
- Organize all sales training content to facilitate product learning.
- Support internal project management processes (e.g., updating the team’s project management tracker) and other team deliverables (e.g., virtual and in-person learning program design, special projects, and business driven ad hoc requests).
What you will need to have:
- Bachelor's degree in relevant discipline and or military experience.
- 4+ years of related experience in applicable field.
- eLearning design experience via Articulate and or related tools.
- Experience with MS Office including experience with VLOOKUP and pivot charts in Excel.
What would be great to have:
- Learning Management System experience.
- Experience with project management and working with multiple deadlines.
- Analytical and creative problem-solving skills.
- Ability to follow up to deliver consistent high-quality results.
- Experience working collaboratively with key stakeholders and senior leaders.
- Comfort working in an entrepreneurial, fast-paced and matrix-management organization.
- Capability of adhering to strict confidentiality and information privacy requirements.
Important info about this role:
- We’re better together. This role is fully on-site.
- To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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