Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs.
As a Product Manager, you will:
· Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
· Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
· Defines product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery.
· Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results). Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes. In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product.
Preferred qualifications, capabilities, and skills:
· Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
· Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value.
· Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point.
· Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products.
· Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity.
Minimum Qualifications:
· Product management experience.
About the Growth Studio Team/product (s):
Growth Studio Product Managers will be accountable for researching and understanding our business performance and client feedback to help influence product design. Focused on designing solutions related to deepening our relationships with clients, your day-to-day is to identify key trends within our channels to drive an interconnected strategy that maximizes client growth and optimizes how we use each of our critical human channels to build relationships.
KEY RESPONSIBILITIES:
• Collaborate across channels to define and deliver product performance goals (e.g., revenue, client experience, etc.).
• Understand and articulate U.S. Bank’s value proposition and where we have a right to win vs. a perceived market gap
• Form and articulate a business case that captures estimated costs and potential revenue impacts for a business change
• Collaborate with multiple internal partners (i.e. risk, operations, technology, and business) to understand, design and shape business priorities and/or capability implementation
• Develop, analyze, monitor, and report on performance metrics from internal and external sources to identify key trends and opportunities for continuous improvement.
• Utilize performance metrics to drive insights and progress on identified strategies and initiatives.
• Support product development and actively engage cross-functional stakeholders to enable faster speed to market for the product roadmap (e.g., issue resolution, MVP definition, ongoing prioritization).
