Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Payment Operations Supervisor do?

The Payment Operations Supervisor manages a production team by providing instructions, task assignments, and performance monitoring to ensure productivity and efficiency. Responsibilities include meeting production goals, analyzing metrics, addressing inefficiencies, and implementing improvements. They maintain high product quality through regular checks and control measures, addressing any deviations. The role also involves offering training, guidance, and motivation to enhance team skills, fostering teamwork, resolving conflicts, and promoting a positive work environment.

What you will do:

· Providing coaching, support, and career mentorship to associates, guiding performance improvement and career development.

· Ensuring associates comply with company policies, administering performance management, giving constructive feedback, and implementing necessary training and professional development.

· Maintaining and reviewing department procedures for accuracy and adherence.

· Monitoring team metrics to reflect work availability, output goals, and achievements, sharing them daily to drive excellence and accountability.

· Conducting regular quality checks, reviewing performance reports, identifying improvement areas, and implementing measures to enhance team performance.

· Leading workflow distribution and inventory management to meet network timeframes and service levels, resolving complex client concerns and disputes.

· Participating in recruitment activities, including conducting interviews and making hiring recommendations.

· Identifying process improvements and managing change to meet departmental objectives effectively.

What you will need to have:

• High School Diploma.

• 2+ years of payment processing.

• 2+ years in the banking or credit card industry.

• 2+ years in Lead or Supervisory role.

What would be great to have:

• Bachelor’s degree in business management or a relevant field; and/or equivalent military experience.

• Familiarity with payment network regulations: A solid understanding of payment network regulations and guidelines will help ensure compliance and adherence to industry standards when handling payment disputes and transaction recoveries.

• Understanding the fundamentals of payment processing, including payment acceptance, disputes, and transaction recoveries, will be crucial in effectively leading the team and making informed decisions.

• Enthusiasm, inquisitiveness, drive, and initiative: Having a positive and enthusiastic attitude, being curious about new developments in the industry, and demonstrating drive and initiative will contribute to your success as a leader and in keeping up with the ever-evolving payment processing.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.