Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Technical Production Support – Sr Professional do at Fiserv?

You will be a part of our Core Acquiring engineering group within Fiserv’s Global Business Solutions (Payment Acceptance) business. You will join an organization responsible for mission critical platforms that support our payment acquiring business. You will be part of a team that captures millions of payment transactions per day with a peak throughput of over 4,000 transactions per second maintaining millisecond response times for some of the largest merchants in the US. 

As a part of this Production Support Team, you will be responsible for 24x7 support and monitoring for applications that authorize and settle credit, debit, check and prepaid transactions. You will also provide day-to-day support to our clients (merchants, gateways, vendors) when issues are encountered in the production environment.  This position is great for someone who loves to learn, has great technical skills, enjoys solving puzzles and likes a challenge.

What you will do:

• Provide Level-II application support, working closely with Merchant Representatives, Level-I support teams, and Fiserv's Global Command Center.
• Troubleshoot application-wide issues, implement solutions, and validate changes
• Participate in a 24/7 on-call rotation to manage scheduled changes and address incidents for payment gateway and backend applications
• Analyze alerts and errors in application logs, determining impacts and recommending mitigation steps
• Drive incident resolution calls, ensuring effective communication and resolution of merchant-specific and application-wide issues
• Develop expertise in supported applications and evolve into a subject matter expert
• Communicate complex technical issues to Merchant Representatives, Incident Managers, Product Owners, and various Fiserv team

What you will need to have:

• 4+ years of experience in technical support experience including Windows administration
• 1+ year of experience with monitoring tools such as Splunk, Grafana, and Kibana
• Ability to work a 24/7 on-call schedule on a weekly rotation basis
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, or military experience

What would be great to have:

• Experience in the banking, payments and/or financial domain
• Experience with network technologies such as LAN/WAN, Windows Servers, SQL, Firewall, and POS systems
• Experience with PC/Windows and/or Linux/AIX, with a technical aptitude for handling issues independently and under pressure
• Experience managing software applications across a multi-unit environment

Important info about this role:

• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.