Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' User experience. We’re a diverse group of people, with an invaluable mix of experience and backgrounds, located in our amazing Pleasanton office!
We promote Workday’s core values, with ‘Employees’ being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone.
We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.
About the Role
The Workday Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our customers. Someone on the team once described our mission as “solving a beautiful puzzle” and we take pride in doing so.This is not just a role answering questions – we’re experts in digging in and coming up with solutions to a variety of time sensitive, business-critical issues. Being an Integrations Support Analyst is about passion, innovation and excellence in a fast-paced and dynamic organization. The issues we face are usually pivotal to the customer, so your work can have a significant impact on our customer satisfaction, which is one of our
core values. The customers who rely on us are distributed all over the world, so our Support Analysts participate in a shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.Shift hours are from 8 AM to 5 PM or 11 AM to 8 PM IST. Flexibility is essential, as you will be required to work on weekends or public holidays when necessary. Additionally, be prepared to accommodate shifts outside these hours should the need arise or if there are future adjustments.
About You
Basic Qualifications:
·2+ years of customer support engineering experience,
providing technical support for software and environment issues
for enterprise software applications: SaaS, Oracle, SAP, Netsuite,
Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or
Cornerstone.
·2+ years of experience supporting or implementing integration
solutions or related SaaS /ERP enterprise products.
Technical Expertise:
·Proven hands-on experience in creating Core Connector Worker
integrations and Outbound Studio integrations with APIs (web
services) and/or have hand-on with similar toolset i.e. MuleSoft
Anypoint Platform, Boomi, Zapier.
·Proficiency in using tools like Postman and SOAP UI for API web
service testing and troubleshooting.
·Strong understanding of AWS or GCP, with cloud certifications or
hands-on experience in these environments.
·Expertise in analyzing and troubleshooting flowcharts and design
documents related to end-to-end development of integrations.
Additional Skills:
·Familiarity with integration tools and technologies, ensuring
seamless data exchange and workflow automation.
·Ability to diagnose and resolve complex technical issues involving
integrations, APIs, and system configurations.
·Strong analytical skills to interpret integration logic and identify
potential optimizations or improvements.
Other Qualifications
·Strong planning, scheduling, and organization skills.
·Excellent verbal and written communication skills.
·Ability to absorb new technologies and features quickly.
·Excellent analytical, problem solving, and multi-tasking skills
·Ability to work in a fast paced, dynamic, and fun team environment
·A team player attitude, who will work across the organization and
company to continue improving the way we serve our customers.
·Ability to deal with the stress related to escalation impact and
resolution timeframes and conflicting/competing priorities
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
