Description:This position is in the Lockheed Martin Enterprise Operations (EO) organization supporting the Enterprise Manufacturing Execution Systems (MES) team. The successful candidate will be responsible for providing technical support and maintenance for our Apriso production environments, ensuring high availability, performance, and reliability for its users. The ideal candidate will have a strong background in Apriso software, manufacturing operations, and IT support. This key role:
- Plans, implements, tests, documents, and maintains enterprise-wide solutions to total system or subsystems using internally created and/or commercial off the shelf products (COTS).
- Analyzes and identifies all or part of a company's existing or new peripheral, network, and telecommunications systems requirements, taking into consideration the special technology needs.
- Establishes functional and technical specifications and standards, solves hardware/software interface problems, defines input/output parameters, and ensures integration of the entire system or subsystem.
Key Responsibilities:
- Provide level 2 and level 3 technical support for Apriso production issues, including troubleshooting, root cause analysis, and resolution
- Collaborate with cross-functional teams, including manufacturing, quality, and IT, to resolve production-related issues
- Monitor and maintain the health of the Apriso production environments, including system performance, data integrity, and security
- Create and maintain technical documentation, including system diagrams, process maps, and troubleshooting guides
- Participate in ongoing training and professional development to stay up-to-date with new Apriso features, functionality, and best practices
- Collaborate with the development team to ensure that new features and functionality are properly tested and deployed to production
- Develop and maintain relationships with key stakeholders, including manufacturing leadership, quality teams, and IT staff
- Participate in problem management, change management, and incident management processes to ensure that Apriso production issues are properly documented, analyzed, and resolved.
While this position is scoped as Remote / Full-Time telecommute, the resource will need to physically reside in Puerto Rico.
Basic Qualifications:- Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or equivalent combination of education and experience
- Experience providing level 2 and level 3 technical support (preferably in an MES environment), including troubleshooting, root cause analysis, and problem resolution
- General understanding of manufacturing operations, and execution for large companies
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Desired Skills:- Experience with Apriso software support is desirable but not required.
- Experience with supporting a manufacturing execution systems (MES)
- Knowledge of programming languages, such as C#, Java, or Python
- Experience with database management systems, such as Microsoft SQL Server
Clearance Level: None
Other Important Information You Should KnowExpression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to Work Remotely: Full-time Remote Telework: The employee selected for this position will work remotely full time at a location other than a Lockheed Martin designated office/job site. Employees may travel to a Lockheed Martin office for periodic meetings.
Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
Schedule for this Position: 4x10 hour day, 3 days off per week
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California and New York is $77,000 - $133,400. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.
Pay Rate: The annual base salary range for this position in California and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, Washington or Washington DC is $67,000 - $117,990. For states not referenced above, the salary range for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work.
With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility.
If this sounds like a culture you connect with, you’re invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on
Lockheed Martin Jobs, and apply for roles that align with your qualifications.
Experience Level: Experienced Professional
Business Unit: ENTERPRISE BUSINESS SERVICES
Relocation Available: No
Career Area: Information Technology
Type: Full-Time
Shift: First
