What does a great Accounts Receivable Representative do?
As an Accounts Receivable Representative at Fiserv, you will play a pivotal role in managing and collecting outstanding accounts, including those with high dollar amounts. Your primary responsibilities will include:
Responsibilities:
- Collect via telephone in a call center environment manually or utilizing an automatic telephone dialing system, to contact merchants regarding their outstanding high dollar accounts.
- Ensure compliance with all applicable regulations and internal performance standards to meet or exceed personal and departmental objectives.
- Establish rapport with merchants to overcome objections and negotiate the payment of the debt.
- Document all discussions and actions in a tracking system or database and confirm payment arrangements before finalizing calls.
- Work on special projects as assigned.
Basic Qualifications for Consideration:
- High School Diploma or equivalent.
- Minimum of three years of customer service experience, preferably in a collection, call center, or sales environment.
- Strong verbal communication skills and a professional telephone manner to communicate effectively with business owners.
- Knowledge of applicable regulations preferred.
- Experience with computer systems and accessing information to provide data to clients.
- Excellent work history with a strong record of job stability.
Preferred Skills, Experience, and Education:
- Previous work experience in industries such as payment processor collections, bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.
Compensation:
- Starting salary of $20 per hour.
- Participation in an attractive incentive plan based on individual performance.
Perks and Benefits:
- Comprehensive health coverage (medical, dental, and vision) from day one.
- 401(k) plan with company match.
- Generous paid time off (PTO) and holidays.
- Paid parental leave.
- Tuition reimbursement for continuing education.
- Employee wellness programs and fitness memberships.
- Opportunities for professional growth and career advancement.
Who We Are: The Fiserv Merchant AR Collections Department collects on commercial accounts for debt owed to Fiserv and its affiliates.Our agents make outbound collection calls via a manual or dialing process.We collect within boundaries of all applicable collection laws.Performance goals as outlined at the beginning of the measurement period must be maintained.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
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