Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
Role Purpose:
The Manager, Training SAP S/4 will be responsible for developing, implementing, and managing comprehensive training strategies for the SAP S4/Hana implementation. This role will focus on designing and delivering engaging training content, as well as leading change management efforts to ensure user adoption and smooth transitions throughout the organization. The ideal candidate will have a strong background in instructional design, training delivery, and change management, with hands-on experience using authoring tools such as Enable Now, Articulate, and Storyline.
Responsibilities:
- Training Strategy Development:
- Develop and implement training plans tailored to various user groups and their specific needs related to SAP S4/Hana.
- Collaborate with project managers, change leaders, SAP, System Integrator and stakeholders to ensure training strategies align with the overall project goals and objectives.
- Instructional Design and Content Creation:
- Design and develop engaging, high-quality training materials using authoring tools like Enable Now, Articulate, and Storyline.
- Create a variety of training resources, including eLearning modules, instructor-led materials, job aids, quick reference guides, and video tutorials.
- Continuously review and improve training content to ensure it’s relevant, accurate, and user-friendly.
- Training Delivery:
- Deliver training sessions, workshops, and webinars, ensuring participants are well-prepared for SAP S4/Hana adoption.
- Provide one-on-one or small group support to address individual or team-specific training needs.
- Efficiency and effectiveness: create optimal balance between classroom and remote training
- Facilitate discussions and Q&A sessions to ensure clarity and understanding of complex concepts.
- Change Management Support:
- Assist with change management activities by helping employees adjust to new systems, processes, and technologies.
- Develop and deliver materials that address the impact of SAP S4/Hana on job functions and business processes.
- Monitor training feedback and engagement to ensure the successful adoption of SAP S4/Hana.
- User Adoption and Support:
- Implement strategies to drive user engagement and adoption of new tools and processes.
- Provide ongoing support post-training and go-live to address any challenges employees face during the transition.
- Conduct follow-up sessions to reinforce key concepts and ensure continuous learning.
- Monitoring and Reporting:
- Track training progress and effectiveness using metrics such as completion rates, test scores, and user feedback.
- Report on training outcomes and make recommendations for improvements based on data analysis and stakeholder feedback.
Qualifications
Basic Requirements:
- Bachelor’s degree in Instructional Design, Education, Business, or related field and a minimum of 5 years of experience in instructional design, training development or related roles, preferably within large organizations undergoing system implementations like SAP S4/Hana.
- Expertise in using authoring tools such as Enable Now, Articulate, Storyline, or similar software.
- Experience designing and delivering training content for complex software implementations, particularly ERP systems.
- Strong knowledge of adult learning principles, instructional design methodologies, and eLearning development.
- Hands-on experience with managing training schedules, resources, and logistics.
- Excellent communication skills, both written and verbal, with the ability to translate complex technical concepts into user-friendly content.
- Solid project management skills, with the ability to manage multiple priorities and work collaboratively across teams.
- This role may require occasional travel to various NBCU locations or project sites.
Desired Characteristics:
- Certifications in Change Management or Instructional Design.
This position has been designated as hybrid, generally contributing from the office, in New York, NY, a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $115,000 (bonus eligible).
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
