Distrib System Administrator

Coca-Cola Consolidated • Charlotte, NC, US • 1w ago

Job Overview

The Distribution Systems Administrator is responsible for coordinating delivery, setup, and inventory maintenance of sales and distribution systems. This role serves as the tier 1 help desk for the assigned systems and provides reporting regarding usage, process adherence, and performance. This role is tasked with executing functional process requirements, such as entering Sales Force Automation questions, preloaded orders, surveys, and maintaining daily processes associated with systems (geotab, phone systems, teammate profile creation, surveys, etc.).

Duties & Responsibilities

Assists teammates in person, telephonically, and electronically through providing tier 1 support with distribution systems hardware, software, or processes
Performs, researches, resolves, and responds to tier 1 inquiries in accordance with current standards
Observes problem trends on frequent issues and documents, learnings, and solutions; tracks compliance, and reports on device functionality and inventory to the appropriate business partner in order to support business operations and to improve processes
Executes various process requirements in order to ensure tool functionality, teammate acceptance, and safety messaging. This includes ensuring success rate through surveying teammates on execution and reporting findings to senior leaders (SFA Questions, Preloads, etc.)

Knowledge, Skills, & Abilities

Superior organizational and communication skills
Strong understanding of field processes and accountabilities

Minimum Qualifications

High school diploma or GED

Preferred Qualifications

Knowledge acquired through 3 to up to 5 years of work experience

Work Environment

Office environment

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