Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Summary: We are seeking an experienced and dynamic Supervisor to join our team in Coral Springs. The Collections Supervisor will focus on leading a team of collection agents, setting performance standards, and ensuring exceptional team performance and customer experience.

What you will do:

• Supervise and provide leadership to the collections team.
• Monitor and guide collection agents to ensure adherence to company policies and legal requirements.
• Develop and implement strategies to improve team efficiency and effectiveness.
• Perform regular performance evaluations and provide feedback and training to staff.
• Handle complex or escalated customer interactions with poise and professionalism.
• Ensure accurate documentation of important collection activities.
• Collaborate with other departments to develop solutions to customer payment problems and improve collection rates.
• Prepare and analyze team performance reports, making data-driven decisions for improvement.

What you will need to have:

• A minimum of 3 years in a leadership role, preferably in collections or customer service.
• Proven experience in a supervisory role within collections or a call center environment, managing a minimum of 6 subordinates.
• Excellent leadership and team management skills.
• Demonstrated analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in software, CRM systems, and Microsoft Office Suite.

What would be great to have:

• Degree in finance, business administration, or a related field.
• Understanding of the Fair Debt Collection Practices Act
• Certifications or additional training in collections, customer service, or leadership.
• Familiarity with regulatory compliance standards within the financial services industry.
• Bilingual skills, particularly in Spanish or another language relevant to the client base.
• Proven ability to implement process improvements and training programs.

Perks:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for professional development and career growth
• Supportive and inclusive work environment
• Employee wellness programs and resources

Fiserv’s Commitment:

We value our associates and strive to create a culture of respect that makes a positive impact where we work and live. At Fiserv, you'll have the opportunity to lead the industry forward by delivering innovative solutions and experiences aligned with the speed of life.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.