What does a Client Support Specialist do at Fiserv?
You will provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. We service our clients through a balanced focus on first call resolution and recognizing platform solutions to help our clients grow their business. We interface with our clients through phone calls, email and on-line chat services.
What you will do:
• Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution
• Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries
• Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting
• Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions. Support merchants on all aspects of POS/PC equipment
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution. Train merchants on back-office tools as applicable
• Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.
What you need to have:
• Experience with Call Center Policies and Procedures.
• High School Diploma or equivalent
• Previous contact center/customer service experience tools
Work in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.
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