What does a successful Professional Services Consultant do?
As a Professional Services Consultant, you will provide analysis, consultation, and recommendations to clients during the deployment of the DNA Core Financial Software with a focus on Mergers and Acquisitions. You will ensure that clients’ business needs are met by working closely with clients and internal stakeholders to deliver best-in-class solutions. Join a team that values innovation, excellence, and collaboration as we assist clients in transforming their financial services.
What you will do:
- Provide analysis and consultation to clients during system deployments.
- Configure and implement DNA Core Processing Functionality.
- Support Mergers and Acquisitions for DNA Clients.
- Document client and internal discussions and decisions.
- Manage and resolve a fixed percentage of service cases, escalating others as necessary.
- Assess each client's processing schedules and system authorizations to ensure proper system functionality.
- Assist clients in defining institution parameters and system settings.
- Test new features and functionality of the DNA product suite.
- Engage with clients to evaluate readiness for conversion and ensure satisfaction.
What you will need to have:
- 3+ years of experience in financial institutions or a relevant field.
- Proficiency in MS Office tools.
- Subject matter expertise in back office processing, deposit operations, core system administration, finance, and accounting.
- Ability to travel up to 15%, which may include weekends and holidays.
- Associate degree in a related field or equivalent military experience.
What would be great to have:
- Experience with the DNA Core platform.
- Strong analytical thinking skills.
- High motivation to execute deliverables on time.
- Experience in configuring system authorization by resource role.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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