Director, Relationship Management

Fiserv • Full-time • Remote (Arizona, United States) • 4d ago

Job Description *

What Does a Great Director, Relationship Manager Do at Fiserv?

As a Director, Relationship Manager at Fiserv, you will play a vital role in building and maintaining strong relationships with our clients. Your expertise in relationship management and industry knowledge will enable you to deliver exceptional service and support to our clients, helping them achieve their business goals in the financial services industry. Join our team and make a significant impact on our clients' success.

What You Will Do:

Develop a deep understanding of Fiserv products, core applications, and surrounding offerings to effectively engage with prospective customers.
Utilize your strong technical and industry knowledge to propose comprehensive Fiserv bundles, including pan-Fiserv solutions, that address clients' specific requirements.
Partner with clients and various stakeholders to gather and define both technical and cross-functional requirements within proposals or solutions.
Achieve assigned sales quotas through contract renewals and successful cross-selling of additional Fiserv products and services to your assigned client portfolio.
Maintain the day-to-day operations and relationships with your assigned clients, ensuring outstanding service and resolving any issues or concerns they may have.
Drive client retention by actively engaging with clients, providing thorough follow-up on outstanding issues, and conducting professional and successful contract negotiations.
Provide support to sales initiatives by contributing to technical architecture design discussions and high-level strategic planning.

What You Will Need to Have:

Bachelor’s degree in Finance, Technology, Business Administration, or related discipline, or equivalent experience with a High School diploma.
Minimum of 7 years of experience in technical product management or technical sales within the banking industry.
Proven track record of managing and growing relationships with large and complex financial organizations.
In-depth knowledge of sales and negotiating techniques, coupled with strong business acumen.
Ability to provide technical or business guidance to clients, both internal and external, and apply that knowledge to diverse situations.
Excellent analytical and problem-solving skills to read, analyze, and interpret technical sales information, specifications, professional journals, technical procedures, and governmental or legal regulations.
Thorough understanding of business and operations in the financial industry, with a focus on delivering exceptional customer service and support.

Ability to Travel Required: Approximately 50-60% domestic travel.

What Would Be Great to Have:

Additional relevant training or certifications in banking or financial services.
Comprehensive knowledge of Fiserv core products and the integration of new clients with complex requirements.

R-10356508