Overview
Supervisor (Bilingual – English/Spanish Preferred
We are seeking a highly motivated and skilled person to direct and coordinate route operations during for our client in Holland, Michigan. This work is done in compliance with the procedures defined by the client. The Supervisor working is assigned duties involving daily communication and interaction with ABM Supervisors and the client. The Supervisor will primarily be responsible for tracking and reporting the status of the operations, communicating effectively with on-site personnel and the client, and ABM personnel.
Bilingual (Spanish/English, preferred)
Dayshift 6am-230pm Monday-Friday
2025 Benefits
ABM Employee Benefits | Staff & Management
Responsibilities:
- Establish and maintain strong client relationships with a positive customer service orientation.
- Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
- Provide leadership and support while being available for emergency and off-hour support.
- Collaborate with other team members to optimize service delivery and ensure maximum efficiency.
- Plan and assign work schedules to ensure service delivery expectations are achieved.
- Ensure timely responses to client-reported emergency.
- Monitors radio, telephones and on-road provision of service for quality.
- Participates in analysis and review of operating performance.
- Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
- Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
- Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
- All other duties, as assigned.
Qualifications:
- High school diploma or equivalent.
- Two (2) or more years of Supervisor experience is required.
- Two (2) years of Customer Service experience is required.
- Excellent verbal and written communication skills.
- Strong organizational and problem-solving abilities.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in using computers and common software applications is required.
