What does a successful Implementation Analyst do at Fiserv?
The Implementation Analyst will play a key role in the delivery of our debit product solutions to new and existing clients. You will work directly with clients, managing all or part of conversion and startup projects. You will be engaged in the project from beginning to end by planning, coordinating, and managing all activities involved in their assigned functional workstream areas.
What you will do:
- Manage all aspects of your assigned workstreams from beginning to end, developing project plans, consulting with client on solutions, managing key deliverables, and reporting on issues, risks, and status
- Set up and customize the various products and services selected by the client, ensuring an end-to-end quality integration
- Help drive resolution of issues through problem solving, identification of necessary resources, and escalation
- Effectively manage client expectations and deliver client-ready communications
- Make information-based decisions and multi-task in a fast-paced environment
- Manage multiple concurrent project deliverables at once, keeping client and internal partners on task
What you will need to have:
- 2+ years of experience leading meetings and presentations through strong written and verbal communication skills
- 2+ years of proven experience in being adaptable, manage time effectively, problem solve, and ability to mitigate risks to project delivery
- 2+ years of experience in a client-facing role
- 2+ years of experience with MS Office Suite (Excel, Outlook, Word, OneNote, SharePoint)
- High school diploma required
What would be great to have:
- Understanding of the Credit Card Issuing Industry and associated products
- Experience with in converting to new processing platforms
- Minimal travel required (2-5 trips annually)
- Bachelor’s degree in business administration, or a relevant field, or an equivalent combination of education, work, and/or military experience
Important info about this role:
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future
- We are better together! This role is fully on-site
- This is a full-time, direct-hire position, and no contract positions or unsolicited agency submissions will be considered
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program
- Advance your career with training, development, certification, and internal mobility opportunities
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers
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