What does a great Implementation Analyst do at Fiserv?
A successful Implementation Analyst at Fiserv provides onboarding support to client institutions and processors, ensuring customer expectations are exceeded. You will coordinate directly with customers and multiple internal teams to understand card program setup requirements and facilitate new card program installations, conversions, and maintenance requests without customer impact.
What you will do:
- Provide onboarding support to Fiserv client institutions and processors to ensure customer expectations are exceeded.
- Coordinate directly with customers and multiple internal teams to understand card program setup requirements and facilitate new card program installations, conversions, and maintenance requests without customer impact.
- Report customer project accomplishments and deliverables to management.
- Review and approve card program changes and trend opportunities for department development.
- Manage non-routine, complex processing, and change requests.
- Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
- Proactively identify operational opportunities to increase service quality or efficiency.
- Build and enhance positive working relationships with key Fiserv client institutions, processors and internal stakeholders.
What you will need to have:
- 4+ years of experience in a customer support role in software, financial or information services.
- Managed customer expectations and influenced team priorities in 5+ project initiatives, ensuring on-time delivery and high client satisfaction.
- Demonstrated success in customer relationship management.
What would be great to have:
- Bachelor's degree in a relevant field, or an equivalent combination of education, work, and/or military experience.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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