Sales Support Analyst

Position Description:

ADP is hiring a Sales Support Analyst -- Commercial Operations Center of Excellence (CoE).

In this position you will be responsible for building and delivering timely best-in-class sales Reporting & Insights and CRM support within ADP's Global Sales & Marketing organization. You will utilize your analytical/technical skills and business acumen to support making informed data-driven decisions across various Sales business segments. You will partner and consult with Sales & Operational Leaders, and internal Commercial Operations functions; as well as provide quick turnarounds on day-to-day business critical responsibilities.

We are in search of team members who are self-starters, intellectually curious and have a proven ability to seek out and develop innovative approaches to business problems/opportunities.

Main responsibilities:

• Creating and analyzing modern Sales Reporting and Metrics packages
• Partner and consult with Sales and Operations leadership on defining and governing KPIs consistently
• Provide highly engaged, client focused Sales Operational & Insightful support to key stakeholders
• Leverage data aggregation and analysis techniques across multiple data sources
• Prepare timely and accurate standardized reporting, analysis, and communications to support sales leaders among varying business units
• Ability to research best-practice and techniques for data visualization
• Develop a thorough understanding of key sales data sources and how they interact with one another to produce meaningful reporting and to identify workarounds to address gaps in data, sourcing or dependencies (examples: SFDC, Oracle, other CRM applications)
• Performs ad-hoc sales data analysis, manages quick turnaround times for all assigned tasks/projects
• Identify and provide recommendations on how to improve reporting and challenges in data aggregation and analysis across team
• Provide research and administrative assistance for special projects as assigned
• Support in the alignment of territories and accounts in response to market and personnel changes as needed

Qualifications:

• A college degree is nice to have but not required. What is more important is having the skills to do the job. Other forms of acceptable experience include:
• 2+ years of experience in Sales or Marketing Operations, Data Reporting & Analytics or Process Improvement
• 1 year of working experience with CRM platforms (SFDC, Oracle)
• Prior working knowledge of data aggregation and querying a plus (examples: SQL, AWS...)
• Proficient in Microsoft Office suite (Excel, Access, PowerPoint) and other Reporting tools
• Strong relationship building skills and customer focus
• Work effectively both independently and collaborate in a team-based environment
• Proactive and creative problem-solving skills
• Ability to excel in fast-paced business environment, and prioritize/manage multiple tasks/projects
• Excellent written, verbal communication and organizational skills