At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

We are seeking a highly organised and detail-oriented Customer Communications Officer to support the European Marketing team. This role will be responsible for the execution of customer communications and providing dedicated administrative support to ensure smooth team operations.

The ideal candidate will have a proven ability to manage administrative processes, coordinate cross-functional projects, and execute campaigns across multiple channels. A good background in digital marketing, administration, and stakeholder management is essential. Experience with platforms such as Salesforce Marketing Cloud & Pardot is highly desirable.

Key Responsibilities

Campaign Management

• Lead end-to-end set up and execution of customer communications, ensuring alignment with business objectives and regulatory requirements.

• Manage the campaign workflow, including briefing, stakeholder coordination, content creation, deployment, and performance reporting.

• Ensure all communications meet internal deadlines and critical success factors.

Administrative Support

• Maintain and track the customer communications team budget, including processing invoices and reconciling expenses.

• Oversee the customer communications mailbox, ensuring timely responses, organised folder management, and tasks completion per SLAs.

• Manage and update the Customer Communications SharePoint site to ensure accuracy and accessibility of key information.

• Organise and maintain all customer communications team folders and documentation across shared platforms for easy reference and compliance.

• Support in maintaining relationships with external agencies or vendors when required.

Compliance and Process Management

• Full understanding of the Customer Communications procedures and controls.

• Ensure all communications and campaigns adhere to internal policies, legal approvals, and compliance requirements.

• Maintain audit-compliant processes for the Customer Communications team, ensuring thorough documentation of approvals and folder management across board.

Required Skills and Experience

• Minimum 4 years’ experience in administration and customer communications, ideally in a B2B financial services or regulated industry.

• Strong understanding of UK & Ireland-specific regulatory frameworks for marketing communications.

• Experience using digital email marketing platforms, preferably Salesforce Marketing Cloud or Pardot.

• Excellent attention to detail and ability to manage multiple administrative tasks simultaneously.

• Strong organisational skills and ability to work independently while taking ownership of key deliverables.

• Effective interpersonal and diplomatic skills for collaborating across multiple stakeholders.

• A proactive, adaptable mindset with a willingness to take on tasks at all levels.

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.