Office Manager

Job Title

Office Manager

Job Description Summary

The Operations Manager will oversee the efficient functioning of our market's offices, provide leadership to administrative and office staff, and collaborate with cross-functional teams. The ideal candidate will manage office logistics, support sales and transactions, coordinate events, and ensure compliance with internal processes while driving operational improvements. Strong leadership, problem-solving skills, and a deep understanding of administrative support and budgeting are essential for success in this role.

Job Description

Manage Office Operations

• Creatively solve problems to ensure the market’s offices operate in an efficient and effective manner
• Provide formal leadership, mentoring and supervision to the administrative and office operations staff
• Organize, assist, oversee and lead internal meetings and events
• Collaborate with counterparts in other markets to learn and utilize best operational practices
• Evaluate and document innovative service delivery options and share insights across markets
• Ensure that education, credentials and licensing of staff is current
• Provide oversight for recruiting, onboarding, performance management, employee coaching,
  
  

counseling and policy adherence in conjunction with HR

• Take timely action with Human Resources to correct unsatisfactory conditions or performance issues
• Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.)
• Oversee mail room operations and staff (i.e., mail sorting, postage machine, fax machines)
• Oversee office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning
• Ensure corporate standards and internal company processes and systems are leveraged
• Act as a role model for the office staff
• Coordinate and distribute work between roles that exist within local office
  
  

Support Sales and Transactions

• Track all listings and signs
• Work with sign vendor
• Track listing expirations and work with fee-earner, Project Coordinator, and sign vendor to take action on expired listings
• In the absence of functional leadership, manage research, marketing, and service delivery staff to best serve fee-earners in delivery of material
• In the absence of functional leadership, work with fee-earners to deploy teams of research, marketing, and service delivery staff based on level of effort and expertise required for delivery of material
  
  

Strategic Planning / Budgeting

• Work with market leadership to draft and finalize budget (revenue and expenses)
• Solicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.
• Work with FP&A and Director of Market Operations to build annual budget for office
  
  

Pipeline Management, Revenue Reporting and Forecasting

• Incorporate pipeline information, as needed
• Help promote culture of compliance within office for fee-earners and Project Coordinators to routinely update CRM system
• Communicate and enforce guidelines on updating CRM system within office
• Work with Managing Principals and Operational Leadership to follow up with fee-earners, Coordinators, and other staff as needed, to update pipeline information Track Listings and Deal-Related Expenses
• Enter and update opportunity information in CRM system according to prescribed guidelines
• Maintain tracking of expenses related to deals, using Commissions Accounting and CRM Systems
• Track expense budgets for all deals and escalate concerns to Operations leadership, as needed
  
  

Other Responsibilities Include

• Vendor Management / Administration
• Coordinate Events and Conferences
• Approve Expense Reports
• Reconciliations / Period End Activities
• Recruiting/Hiring/On-boarding Staff
  
  

Background And Experience

Demonstrated experience should include:

• 5-10 years of administrative support experience
• 2+ years of executive level support experience preferred
  
  

COMPETENCIES

• Exposure to project and process management
• Proven ability in conflict resolution
• Exposure to executive communications
• Excellent written, oral, and presentation skills
• Strong Microsoft Office Suite skills
• Knowledge of the real estate industry and business model
• Knowledge of Salesforce, Workday and budgeting software
• Ability to plan, organize, and manage processes
• Ability to read, comprehend, and analyze P&L statements
• Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development
  
  

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”