- This role is based at one of our corporate offices in Memphis, TN, McLean, VA, or Dallas, TX***
This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Director, Commercial Automation, you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the RM Product Innovation team, reporting to the Senior Director, RM Product Innovation, you will drive efficiencies and improve commercial performance through the implementation and management of automated processes.
How We Will Support You
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.
- Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
How You Will Make An Impact
Your role is important and below are some of the fundamental job duties that make your work unique.
What Your Day-to-day Will Be Like
- Monitor the performance of automated systems, make necessary adjustments, and provide training and support to team members on automation tools and best practices.
- Prepare professional presentations and deliverables, establish objective metrics and reporting, manage budgets, and develop business cases to justify investments and demonstrate value for Hilton.
How You Will Collaborate With Others
- Collaborate to identify and prioritize new products and features. Help shape the long-term vision and roadmap while balancing immediate needs. Understand and address automation needs by consulting with stakeholders and translating these needs into technical requirements.
- Facilitate relationships with vendors and partners, negotiate contracts, create standards, and work within the Hilton RFP process to assess, recommend, and certify new systems, vendors, and tools.
What Deliverables You Will Take Ownership Of
- Oversee the implementation automation capabilities to enhance efficiency and effectiveness across commercial business processes.
WHY YOU'LL BE A GREAT FIT
- Ten (10) years of professional experience
- Seven (7) years of experience with automation/process improvement, deploying products/services or product management
- Five (5) years of project management related experience in large matrixed organization
It Would Be Useful If You Have
- Experience explaining complex business process and system functionality to stakeholders
- Experience with automation architecture that supports different approaches
- Experience with relevant automation technologies
What It Is Like Working For Hilton
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Work Locations
Hilton - Shared Services - McLean
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job Level
Director
Job
Sales and Marketing
