What does a successful Senior IT Manager (batch scheduling) do at Fiserv?
You will manage a 24x7, tier 2 operational global batch scheduling and software configuration management team accountable for setting up new batch job schedules to both mainframe and distributed servers. You will promote a positive environment focused on growth and development of the staff and ensure critical service deliveries are met.
What you will do:
- Focus on team building: sett yearly goals and direction for associates, conduct performance assessments, and coordinate daily workload with your leads.
- Manage a diverse tier 2 team responsible batch job scheduling, focus on people management, incident management and team building.
- Provide effective reporting to operations director and senior leadership and the ability to communicate technical concepts to non-technical employees.
- Manage a global team and apply knowledge to coach and mentor team members as required.
- Lead and drive severity 1, 2 and 3 incident calls; participate in root cause analysis and problem resolution for file transmissions.
- Take responsibility for best practices and ensure all SOPs are in place, defined and adhered to by staff.
- Manage a team of close to 20 employees at multiple datacenter locations and collaborate with offshore teams.
What you will need to have:
- 6+ years of experience in leadership in an enterprise datacenter environment.
- 5+ years of experience using ticketing systems such as Service Now.
- 3-5 years of experience in CA7 Mainframe, CA7 Distributed and BMC Control M or Autosys.
- Bachelor’s degree in a related field or an equivalent combination of education, military, and work experience.
What would be great to have:
- Experience with Endevor code management.
- Thorough understanding of the ITIL model: Incident Management, Change Management and Problem Management.
- Proficiency with Mainframe monitoring and management tools in a large-scale environment.
- Experience with batch job processing, batch abend troubleshooting and batch job restart processes.
Important info about this role:
- Occasional travel of up to 10% may be required.
- Must be willing to work flexible hours, including nights, weekends, and holidays, as needed to support 24/7 data center operations.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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