What does a successful Application Support- Tech Lead do?
As an experienced member of our Deposit Solutions FDS data center team, you will be responsible for effective management of activities like incident management, execution and validation of changes, supporting client systems, patching, validation and deployment of releases. You will collaborate with cross-functional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in supporting File transmissions tools- Automate, Moveit, Connect Direct, Windows servers, Dynatrace, Ansible, YAML, Harness, Splunk and ASM.
What you will do:
Strong Hands-on experience on supporting issues related to Windows 2012, 2019
Experience with scripting languages and techniques used in file delivery applications
Ability to analyze automation scripts to determine failure and a path to resolution
Experience operating in a trouble-shooting environment with tight SLAs
BFSI/Banking domain knowledge is desirable
Ability to make decisions without management oversight to resolve client issues
Change management experience and familiarity with a change management tool
Experience to handle telephonic calls with both internal/external clients to resolve problems
Investigate production issues, respond based on production defect severity SLAs.
Manage and respond to users on timely manner.
Log incident ticket for production issues and user queries
Follow up on defect and incident closure and meet incident closure KPI.
Make sure system availability as per respective agreed SLA.
Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.
Knowledge with 3rd party monitoring tools like Splunk, Dynatrace, Moogsoft.
Ensure application incident & task documentation is properly updated for each production release.
Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
Proven ability to work and resolve production incidents under strict time constraints and provide workarounds
Deploying releases, configuring, and maintaining Windows operating system
Managing user accounts, groups, and permissions.
What you will need to have:
Bachelor’s degree preferably in Computer Science, Electrical/Computer Engineering, or related field
Overall, 11-14 years of experience.
Experience working with on supporting issues related to Windows 2012, 2019
Experience working on monitoring tools like Splunk, Dynatrace, Moogsoft.
Experience with Modern scripting language like Python
Strong background in supporting File transmissions tools- Automate, Moveit, Connect Direct
Documents problems and corrective procedures. Ability to recommend and implement process improvements.
Having exposure to Python scripting would be added benefit for automation.
Flexible to work in shift or weekend on business demand.
- Good interpersonal skills & team player
R-10358271
