What does a successful Network Observability Engineer (ExtraHop) do at Fiserv?
We're seeking a Network Observability Engineer to help us gain deep insights into the performance, availability, and behavior of our network infrastructure. In this role, you'll be responsible for building and maintaining observability solutions that provide end-to-end visibility across hybrid cloud and on-prem environments. Your work will help improve incident response, optimize network performance, and ensure the reliability of critical business systems.
What you will do:
- Design, implement, and manage observability solutions for complex network environments using tools like Grafana, Prometheus, ELK, Splunk, OpenTelemetry, Extrahop and Selector.AI
- Develop dashboards, alerts, and data pipelines that provide actionable visibility into network performance, latency, packet loss, and throughput
- Collaborate with infrastructure and DevOps teams to identify key telemetry sources (e.g., SNMP, NetFlow, sFlow, syslog, packet captures)
- Define SLOs, SLIs, and KPIs to monitor network health and performance
- Implement automated detection and diagnostics for anomalies and incidents using AIOps or rule-based systems
- Drive root cause analysis for network-related issues and contribute to blameless postmortems
- Integrate observability tools with incident management and ticketing systems (e.g., ServiceNow, MoogSoft or Selector.AI)
- Champion a culture of observability, automation and performance engineering within the organization
What you will need to have:
- 5+ years of experience in network engineering
- 5+ year of experience with network protocols (TCP/IP, UDP, DNS, HTTP, etc.) and monitoring standards (SNMP, NetFlow, ICMP)
- 3+ years of experience with observability tools (e.g., Grafana, Prometheus, Splunk, Broadcom NetOps (Spectrum/CAPM), Extrahop, Wireshark)
- 3+ years of experience in scripting or programming (Python, Bash, Go, etc.)
- 1+ years of experience in cloud networking (AWS/GCP/Azure) and hybrid environments
What would be great to have:
- Experience with Infrastructure as Code (Terraform, Ansible)
- Exposure to SD-WAN, network virtualization, or container networking (Kubernetes, CNI plugins)
- Understanding of security and compliance monitoring (e.g., PCI, HIPAA)
- Certifications like CCNA/CCNP, PCNSE, or AWS Certified Advanced Networking
Important info about this role:
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability
- You must be a US Citizen due to the background check requirements for this role
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program
- Advance your career with training, development, certification, and internal mobility opportunities
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#Observability
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