Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
The Boeing Global Services Tech Operations Services & Support organization is currently looking for a Customer Success Manager (Individual Contributor) (Senior or Lead) to join our team. Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency.
Our team are currently hiring for a broad range of experience levels including Senior or Lead Customer Success Manager.
The Services & Support organization is currently looking for four Customer Success Managers. These positions will focus on supporting the Tech Operations portfolio. Our Customer Success Managers have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers, starting at contract signature through go-live success.
A successful candidate will understand the importance of collaboration as this position will require working directly with both the Product Management Team, Sales, Software Development, Delivery Services and our international customer base.
Position Responsibilities
Reporting and escalating up the leadership chain to be sure we have transparency regarding all client successes and issues
Build strong business relationships with all key stakeholders including users and business owners
Assist the team in measuring customer value by correlating adoption metrics with customer KPIs
Maintain a 360-degree view of overall customer health, ongoing engagements, and issues
Understand and help the team mitigate churn and drive recurring revenue growth
Foster internal partnerships with Go to Market team (e.g. Sales Directors, Solution Architects, Services Leads, Field Service Representatives, Engagement Managers and Solution Consultants) for assigned accounts
When necessary - Participate in Quarterly Business Review activities driven by the Services Leader and Sales Director
Periodic reports and updates for key executives
Offer customer/market feedback to Boeing's offer managers, services offer managers, and product managers
Previous experience in airline operations and a solid understanding of aviation concepts (with proven background in client management)
Previous experience in a customer success role within a SaaS environment
Ability to align customers' business processes with product capabilities
Expertise in management, negotiation, and conflict resolution
Basic Qualifications (Required Skills/Experience):
This position is hybrid. This means that the selected candidate will be required to perform some work onsite at the Gdansk, Poland location. This is at the hiring team’s discretion and could potentially change in the future.
Preferred Qualifications (Education/Experience):
Senior(Level 4)
5 years of experience in a customer success role within a SaaS environment
Ability to align customers' business processes with product capabilities
Ability to interface between technical and non-technical stakeholders
Expertise in customer management, negotiation, and conflict resolution
Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives
Experience using or applying metrics to measure performance to ensure high quality delivery
Ability to work across time zones with a globally dispersed team
Lead(Level 5)
7 years previous experience in a customer success role within a SaaS environment
Previous experience in airline maintenance operations and a solid understanding of aviation concepts
Previous experience in international business and/or multi-cultural environments
Ability to align customers' business processes with product capabilities
Ability to interface between technical and non-technical stakeholders
Expertise in customer management, negotiation, and conflict resolution
Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience and ability to tailor messages to end-users and executives
Experience using or applying metrics to measure performance to ensure high quality delivery
Ability to work across time zones with a globally dispersed team
Fluency in multiple languages
Join us if you want to:
Have flexible working hours
Enjoy additional paid days off for Christmas break (December 24th-January 1st)
Broaden your experience in international software projects, technical workshops, and hackathons
Develop professional skills with our virtual learning tools and platforms (O’Reilly Learning, Degreed, EdX, Enterprise Mentoring, Communities of Excellence & Practice)
Benefit from Employee Recognition Program
Get Medical Plan (Medicover/LuxMed) and life insurance (Warta S.A.) for you and your Family
Participate in Employee Pension Scheme (PPE)
Enjoy and create with us friendly and inclusive atmosphere in workplace
Cooperate and exchange knowledge with international team where we support and respect each other
Typical Education & Experience:
Level 4: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).
Level 5: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).
Applications for this position will be accepted until May. 24, 2025
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Poland)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
