Overview
An Assistant General Manager, as a senior member of the General Manager's Staff, is charged with the responsibility of organizing and directing subordinate personnel in all aspects of required procedures and standards necessary to maintain a professional, first class, day-to-day operation. The following is a list of major duties to be performed by the Assistant General Manager:
- Maintain close liaison with the General Manager on all aspects of the operation, on a daily basis, advising of any problems encountered or anticipated which should be discussed and resolved.
- Be responsible in matters normally requiring the decision of the General Manager, to act on his/her behalf should he/she be absent or unavailable. Such actions are to be documented, outlining the incident or subject and the resolution of the problem.
- Monitor and review on a daily basis all required logs, for completeness and accuracy, assuring that proper accumulation of permanent records is maintained.
- Monitor and review shift schedules to ascertain that staffing requirements are being maintained and overtime demands are kept minimal.
- Be responsible for the replacement of personnel losses, through the utilization of the standard hiring practices established, ensuring that an adequate staff is maintained. Interview and hire candidates as needed.
- Evaluate the progress of employees within the trainee probationary periods, advising them of areas needing improvement before permanent status can be assigned.
- In conjunction with job performance information, provided by the Shift Supervisors and the utilization of payroll and cashier records, evaluate the progress of employees. Provide additional training when necessary and counsel those with poor attendance records. For future review, provide a copy of written warnings for individual personnel files.
- Prepare and maintain Supervisory Staff schedules to ensure maximum utilization of available personnel. Contemplated changes of shift assignments are to be discussed and mutually agreed upon with the Manager prior to the initiation of such change.
- Conduct preliminary investigation on any customer complaint.
- Conduct preliminary investigation on all matters of discipline.
- Review daily attendance reports.
- Prepare a monthly ticket inventory.
- Remove abandoned vehicles from the airport facility.
- Prepare and update Training Manuals for all positions.
- Work hours will be outside of General Manager’s assigned work hours
Minimum Requirements
- High School degree is required.
- Minimum of three (3) years of supervisory experience in a service/customer oriented environment.
- Experience in cost estimating/pricing work.
- Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.
- Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
