Headquarters Operations Manager
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Headquarters Operations ManagerKBR seeks a seasoned Headquarters Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You’ll Do
As a Headquarters Operations Manager, you will:
Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability.
Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
Coordinate and streamline operational process, procedure and reporting across multiple sites.
Support the Enterprise Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency.
Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance.
Provide and lead an appropriately skilled workforce to carry out the functions of the SOW.
Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements.
Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work.
Establish procedures, develop, and implement programs for Mission critical and increase efficiencies.
Act as the central point of contact for COTR or GPOC for facilities related work.
Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums.
Responsible for the management of Work Orders to include resource management and interfacing with customer representatives.
Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes.
Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager.
Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies.
Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state.
Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements.
Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes.
This position is based in the Washington, DC Metro Area (WMA), with a necessity for onsite work across various facilities within the region. Occasional travel is anticipated, comprising about 10% of the role.
Requirements
A wealth of experience, with a minimum of 5 years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel.
A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs.
Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels.
Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics.
Experience planning and implementing large-scale facility and logistics projects.
Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events.
Familiarity with 24/7/365 operational environment.
Clearance: Active TS/SCI CI polygraph.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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