Overview
The Customer Solutions Training Lead position is responsible for planning and managing the training plan for the Customer Solutions Department. This position assures consistent quality of Custom Closet designs, customer interactions by enforcing validating processes along with producing and providing procedural documentation for the Customer Solutions Department. This position partners with Supervisors and Managers on a consistent basis to develop and identify training opportunities.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
- Allocates training resources to maintain expectations for Foundation Week, training schedules, Training and Refresher courses, Custom Closet design training and follow ups, and other projects as needed
- Partner with Supervisors and Managers to develop training programs to address skill gaps in employees, prepare learning materials for training programs, and develop onboarding programs for new employees.
- Achieves quality assurance operational objectives by gathering and contributing information, scheduling, and completing audits, and scheduling follow up training when necessary.
- Works with Supervisors, Managers and Trainers to maintain a consistent and format for all communication to the team.
- Provides feedback to the leadership team with any training department schedule concerns or suggestions.
- Schedule design reviews of all lines of Custom Spaces (Elfa, Avera, and Preston) to coach improvement of quality and accuracy.
- Maintain the appearance, scheduling, and ordering of the training rooms and technology resources.
- Communicates constantly to share relevant business information with the team while using all available resources
- Motivates and inspires enthusiastic and productive behavior, with the goal of providing exceptional service to our customers and meeting or exceeding company goals and objectives
- Consistently arrives promptly to work the assigned schedule
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Qualifications
- College degree preferred
- Must be at least 18 years of age
- Experience in customer service field, preferred; retail experience a plus
- Based in Dallas/Ft. Worth area
- Strong computer skills: proficiency in Outlook, Word and knowledge of Excel
- Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs including evenings and weekends
- Knowledge of industry business and passion for following trends in the industry
- Ability to communicate clearly and effectively in a professional manner, both orally and in writing, at all levels within and outside the organization
- Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
- Flexible, with a positive attitude and passion for knowledge
- Strong time management and organizational skills with the ability to successfully manage multiple projects at once
- Possesses focused attention to detail while working quickly and accurately under pressure
- Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information
- Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team, sustainable, life-changing, unique, trust and partnership
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the
Americans with Disabilities Act
Stores Physical Requirements
State Specific Notices
